JOY GAKII NJAGI

Here, I was the face of hospitality, ensuring an exceptional experience for the guests. My excellent communication and interpersonal skills were essential in fostering a welcoming atmosphere, and my attention to detail contributed to the overall success of our commitment to guest satisfaction. Some of my roles included:

• Greeting guests upon arrival, providing a warm and friendly welcome and assisting with check-in procedures.
• Addressing guest inquiries, concerns, and requests promptly and courteously.
• Assigning rooms and informing guests about hotel facilities, services and any special promotions.
• Responding to guest enquiries, providing information about hotel services, amenities and local attractions.
• Managing guest requests promptly and efficiently, whether its room service, extra amenities, or specific accommodations.
• Addressing and resolving guest complaints or concerns to ensure a high level of guest satisfaction.
• Handling emergency situations calmly and efficiently, following established protocols to ensure guest safety.
• Assisting in the coordination of special events, meetings, or celebrations hosted by guests.
• Providing extra attention and personalized service to VIP guests, special occasions or loyal customers.
• Collecting and documenting guest feedback to identify areas of improvement and sharing positive feedback with the relevant teams.
• Maintaining clean and organized concierge area to uphold polished company image.

I acted as the vital support system for the executive team. The role demanded a high level of professionalism, discretion, and initiative, making me an indispensable asset to the executive and ensuring the smooth functioning of the company. Some of my roles were but not limited to:

• Providing multifaceted services to the CEO by running errands, managing phone calls, and emails, scheduling appointments, and planning travel itinerary
• Overseeing personal and professional calendars as well as coordinating appointments for future events
• Communicating with internal departments, vendors and contractors to discuss schedules and upcoming events
• Handling sensitive information with utmost confidentiality and discretion, maintaining trust and confidentiality
• Overseeing office operations, including ordering supplies, managing budget, and liaising with other staff
• Assisting in project management tasks, including coordination, tracking progress, and ensuring deadlines are met
• Coordinating and organizing events, conferences, or functions as required
• Addressing issues and problem-solving on behalf of the executive, anticipating potential challenges
• Being adaptable to changing priorities, taking on additional tasks as needed and being flexible to accommodate the individual's requirements.

My role here involved building meaningful relationships with clients, understanding their unique needs, and offering tailored life insurance solutions. I performed the following roles:

• Identifying potential customers and generating leads through cold calling, networking referrals and marketing strategies
• Customizing existing Insurance programs to suit individual client needs by analyzing special requirements
• Sold auto, home, life and various other insurance products to individuals and affinity groups with assigned territory using consultative selling techniques
• Developed and delivered engaging sales presentations to convey product benefits
• Assisting clients in the claims process, providing support, and facilitating communication between clients and claims department
• Following up with leads, quotes, and client interactions to ensure a high level of customer satisfaction
• Managing policy renewals by contacting clients in advance, renewing coverage and making necessary adjustments
• Building and maintaining strong relationships with clients to foster trust and loyalty
• Keeping abreast of industry trends, changes in insurance laws and updates in insurance products and regulations to better advise clients.

This internship provided an excellent opportunity to develop practical skills, learn about public sector procurement processes, and make a meaningful impact within a dynamic government setting. My roles included:

• Assisting in negotiations, sourcing for vendors, and setting up delivery schedules
• Participating in training sessions related to government procurement regulations and processes
• Collaborating with audit teams during procurement audits to provide necessary documentation and information
• Generating reports on procurement activities, budget utilization, and compliance metrics for internal and external stakeholders
• Managing the up to date records and database of vendor details, procurement procedures and pricing information
• Assisting in monitoring inventory levels, tracking deliveries and coordinating with departments to ensure adequate stock levels
• Conducting market research to identify potential suppliers, while comparing prices and analyzing product quality
• Actively learning about procurement processes, industry best practices and gaining hands on experience in various aspects of procurement operations.

In a fast-paced and vibrant bar setting, I served as a dedicated hostess, managing the front-of-house with efficiency and poise. Here are some of the roles I undertook:

• Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
• Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
• Operated tills to process daily cash and card payments, maintaining till in balance at all times.
• Provided receipts and invoices and collected payments from customers.
• The bar accepted reservations, so I was responsible for keeping track of reservations, ensuring tables are set up appropriately, and accommodating special requests when possible.
• Keeping the entrance area, including the waiting area and hostess stand, clean and organized. This includes managing coats and personal items for guests.
• Collaborated with kitchen and serving staff for smooth service operations.
• I was trained to promote specific menu items, drinks, or promotions to guests while they wait, contributing to increased sales.