JOYLINE ATIENO
Dubai
Summary
Dedicated customer service
representative with experience in
achieving tangible results and cross-
team collaboration. Proactive and
excited to partner with like-minded
individuals to achieve goals.
Overview
4
4
years of professional experience
Work History
CSA
Emirates
05.2023 - Current
- To check shower spa and lavatory cleanliness prior to passenger boarding placing appropriate amenity items to prepare for passenger use.
- To personalize the shower spa for each customer at the allocated time from the shower spa Reservation system, With selected products displayed in the appropriate manner to delight customers who are using the facility.
Restaurant Hostess/Customer service
DRVN BY PORSCHE
10.2021 - Current
- Serving food and beverages to guests in a polite and timely manner, guaranteeing continued satisfaction
- Proactively engaging with guests to ensure they were happy with the service, food and drinks
- Conducting general administration duties, including taking reservations, responding to email enquiries and answering external calls
- Warmly greeting guests, accompanying to appropriate seating or waiting areas within 6-second timeframe
- Keeping reservation and customer personal information safely stored on reservation system
- Handling customer complaints in a polite and professional manner, escalating complex complaints to managers for assistance.
Guest Service Agent/Telephone operator
hospitality
10.2020 - 09.2021
- Greeted guests warmly and politely when entering the building, offering welcome drinks to cultivate an excellent first impression
- Managed reception phone calls, dealing with matters including bookings, enquiries and complaints
- Handled customer check-in by reviewing order confirmations, taking copies of ID where necessary and providing room keys
- Maintained extensive expertise of local events, attractions and tourist hotspots to prove information to guests
- Maintained extensive awareness of hotel services and other necessary matters to provide information to customers when needed
- Completed documentation with complete personal, payment, or history details.
Waitress
Emaar hospitality, Rove hotels, Emirates
08.2019 - 09.2020
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Processed cash, credit card and voucher payments using POS terminals
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Education
Certificate for Secondary Education - undefined
NIBS Computer College
2016
High School Diploma - undefined
Mungore Girls High School
2015
Kenya Certificate for Primary - undefined
St.Anne Primary School
2011
Skills
- Customer service
- Cash handling
- Customer relations
- Brand standards promotion
- Workflow optimization
- Waitress service
- Full-service restaurant background
- Sales techniques
- English:
- Proficient
- C2 Swahili: C2
Timeline
CSA
Emirates
05.2023 - Current
Restaurant Hostess/Customer service
DRVN BY PORSCHE
10.2021 - Current
Guest Service Agent/Telephone operator
hospitality
10.2020 - 09.2021
Waitress
Emaar hospitality, Rove hotels, Emirates
08.2019 - 09.2020
Certificate for Secondary Education - undefined
NIBS Computer College
High School Diploma - undefined
Mungore Girls High School
Kenya Certificate for Primary - undefined
St.Anne Primary School
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