Joyster John Rodrigues
Dubai
Summary
Looking for a challenging position where I can make use of my knowledge towards achieving excellent results and reaching the goal of the organization. This would also help me to enhance my growth in the organization as well to satisfy my aspiration to grow with and within the organization. A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. To work in an organization that provides me an opportunity to use my education and skills to further the goals of the organization.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Intelligent Business Technology - IBT
01.2023 - Current
- Customer Service Representative for Atlantis: The palm and Atlantis: The Royal
- Attending Calls from in-house guest and external guest for their queries, requests and complaints
- Attending Calls from guests for Operator, Rooms and Restaurants Reservations and Marine and Waterpark
- Act as a liaison, provide services information, answer questions, and resolve any emerging problems that the guest might face with accuracy and efficiency.
- Customer Service Representative for The LightHouseArabia
- Manage large amount of incoming calls and outgoing calls
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Answering enquiries via email
- Provide excellent customer service.
Social Media - Telesales
Trifid Media
02.2022 - 03.2022
- Researching the market and related products for leads and new customers
- Cold calling to arrange meetings with potential customers to prospect for new business
- Maintaining a positive relationship between Trifid and all clients
- Creating a list of potential clients and / or influencer(s) to sign contracts with
- Deliver aggressive and consistent sales results and individual results.
Banking - Telesales
Haddaf Al Khaleej
08.2021 - 02.2022
- Direct sales associate for Standard Chartered Bank
- Assisted clients with the process of applying for Credit Cards
- Helping clients to understand the features and benefits of the service provided
- Jotting down customers concerns with regards to other service providers
- Maintaining a healthy relationship with customers to attain more business.
Customer service intern
Vision Tobacco
6 2019 - 12.2019
- Attending customer's calls and solving their problems
- Taking the customer's review by means of surveys analyzed
- Constantly meeting customer satisfaction
- Completing tasks within required time frames.
Education
Skills
Flexibility and Adaptability
Learning Agility: Quick Learner
Tolerance: Good Stress tolerance under stressful conditions
Fluent in English communication and Corporate Presentations
Languagesknown
English, Hindi
Personal Information
- Date of Birth: 08/31/02
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above given information is true and best of my knowledge.
Itskills
Microsoft Office: Excel, Word & PowerPoint
Timeline
Customer Service Representative
Intelligent Business Technology - IBT
01.2023 - Current
Social Media - Telesales
Trifid Media
02.2022 - 03.2022
Banking - Telesales
Haddaf Al Khaleej
08.2021 - 02.2022
Customer service intern
Vision Tobacco
6 2019 - 12.2019
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