J. PRAVEEN KUMAR

Duty and responsibility; - Greeting guests on arrival. - Undertaking front desk service duties. - Administering check-in and check-outs. - Assigning rooms and issuing keys. - Delivering mail and messages. - Processing guest payments and managing bills. - Coordinating with porters, concierge, kitchen staff and housekeeping. - Acting as a central source of information for guests during their stay. - Processing food and beverage requests. - Resolving problems and dealing with conflict or tension with disappointed guests. - Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars. - On Night shift taking the duties and responsibilities of a Night Duty Manager and doing the night auditing as well.

Achievements in Radisson blu - 1 times staff of the month - 1 time guest rocking star of the month

• Duty and responsibility
• Plan forecast and execute food and beverage orders
• Process customer complaints
• Plan alternative recipes for customers with special dietary needs
• Check food and beverage supplies and place orders when needed
• Tack and order shipment
• Communicate with chef and build a strong relationship
• Adhere to food health and safety standards
• Supervise and make sure all the guest needs are satisfied.