Travelling
Josh Sayson
CSM / IT Functional Analyst
Dubai,United Arab Emirates
Summary
Certified Scrum Master and ITIL 4 certified with more than ten years of successful experience in Software development and IT Support. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in microsoft products such as .NET, MS SQL, and SharePoint. Has a strong background in warehouse management system and enthusiastic to work in a multi-cultural environment and can handle pressure well with a mentality that is motivated to learn, grow and excel.
Overview
15
15
years of professional experience
10
10
Trainings
5
5
Certifications
1
1
Unique Personality
Work History
IT Functional Analyst
Danzas AEI Emirates LLC (Deutsche Post DHL Group)
Dubai, United Arab Emirates
10.2019 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Worked effectively with Scrum teams both internally and off-shore.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Resolved problems, improved operations and provided exceptional service in handling service desk tickets
- Developed improvements, fix bugs, and maintain Sharepoint applications and servers.
- Worked flexibly in different task as developer, support and integration specialist for warehousing system
IT Executive
Aramex Emirates LLC
Dubai, United Arab Emirates
03.2016 - 08.2019
- Optimized and upgrade old applications to web based applications, reducing operating costs and improving functionality.
- Design new tools and reports to aid internal users and clients in logistics related tasks.
- Managed the support of all logistics related hardwares such as RF scanner and label printers
- Engaged in user support interactions via telephone, chat and email platforms.
- Monitor and resolve tickets raised via Service Desk system in a timely manner.
Software Developer
RealPage Philippines Incorporated
Pasig City, Philippines
10.2011 - 09.2015
- Facilitated Scrum framework on top of being one of scrum team's developer – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Collaborated with product owners, team members, technologists and other scrum team to define solutions and drive progress.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Managed sprint backlog and supported Scrum framework for monthly sprint releases.
- Handle migration of old ASP classic web application to .NET using JQuery for cross-compatibility
- Provides guidance and assistance to other developers
Lead Software Developer
AEGIS PeopleSupport
Makati City, Philippines
04.2011 - 10.2011
- Develop new applications using .NET and MS SQL.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Coordinated with Business Analysts and QAs to gather and develop system requirements.
- Performs stress-testing of new code to validate code changes.
- Carefully documented technical workflows and knowledge in private Wiki to reduce paper usage.
- Developed SSIS packages for ETL requirements.
Consultant (role of Software Developer)
Ayala Systems Technology
Makati City, Philippines
12.2008 - 04.2011
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases
- Performed regression and system-level testing to verify software quality and function prior to release
- Developed software services for utility purpose and system enhancements
Software Developer
Cognitive IT Solutions
Makati City, Philippines
03.2008 - 11.2008
- Develops loyalty card system of clients and integrates it to it's POS system using SDK.
- Upgrades POS program by integrating Value Added Tax in it's total bill.
- Acts as Lead developer in absence of the Sr. Developer to guide and assist other developers and junior developers of the team.
- At times provides onsite detailed training and demo to clients.
Systems Analyst/Developer
ISUZU Automotive
Muntinlupa City, Philippines
07.2006 - 03.2008
- Delivered and maintained scalable system to support in improving operation's process with various internal applications. More significantly in Finance's Billing system and Vehicle Part's inventory system.
- Design intuitive data transformation service enabling the automatic communication between multiple applications.
Education
Bachelor of Science - Computer Science
Adamson University
Manila, Philippines 06.2001 - 10.2005
Skills
NET Programming
undefinedQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Certification
Certified Scrum Master
Interests
Reading books / e-books
Watching movies or series
Singing and play instrument (Ukulele)
Learning new applications, software, games
Food adventure
Trainings
- Become a Software Project Manager - December 2020
- Become an Agile Project Manager - December 2020
- Master Agile Software Development - December 2020
- Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts - December 2020
- Lean Management - January 2021
- Introduction to Artificial Intelligence - April 2021
- Introduction to Big Data and Hadoop - April 2021
- Introduction to Cybersecurity - April 2021
- Introduction to Robotic Process Automation - April 2021
- Introduction to Digital Marketing - May 2021
Additional Information
PTE Academic: Pearson English Language Test
Issued: November 2017 - November 2019
Test Taker ID: PTE000603153
Overall score: 77
Accomplishments
Outstanding Admin Staff
ISUZU Automotive Dealership Incorporated
Timeline
CAPM® Certification Course
04-2021
PMI-RMP® Certification Course
04-2021
AWS Technical Essentials
01-2021
Certified Scrum Master
12-2020
ITIL 4 Foundation Certified
12-2020
IT Functional Analyst
Danzas AEI Emirates LLC (Deutsche Post DHL Group)
10.2019 - Current
IT Executive
Aramex Emirates LLC
03.2016 - 08.2019
Software Developer
RealPage Philippines Incorporated
10.2011 - 09.2015
Lead Software Developer
AEGIS PeopleSupport
04.2011 - 10.2011
Consultant (role of Software Developer)
Ayala Systems Technology
12.2008 - 04.2011
Software Developer
Cognitive IT Solutions
03.2008 - 11.2008
Systems Analyst/Developer
ISUZU Automotive
07.2006 - 03.2008
Bachelor of Science - Computer Science
Adamson University
06.2001 - 10.2005
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