Josemel Ray Palo
Engineer
Dubai
Summary
Results-oriented Quality Engineer, polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Quality Engineer
Etisalat
Dubai
01.2016 - Current
- Expanded risk management measures through operational random audits (field) and voice of customer analysis.
- Supported quality team members during corrective action updates.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Executed process audits and assessed company operations, compliance and other associated risks.
- Escalated concerns about process deviation, referring discovered issues to functional manager for correction.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
Technical Engineer
Eurostar Multimedia LLC
Dubai
01.2013 - 12.2015
- Executed troubleshooting and support in both in-person and remote situations.
- Create schedule for service work, installations, testing and repairs.
- Provided secondary training to personnel struggling with technological tools and systems.
- Prepared project completion documents, such as datasheets, item specifications and test results.
- Followed up with external vendors, project owners and other stakeholders to gather information and resolve issues.
- Monitored project progress, ensuring conformance to design specifications and safety standards.
- Responded to technical concerns quickly and effectively devised solutions.
- Produced KPI reports on provisioning & assurance requirements.
GPON Field Engineer
Etisalat
Dubai
10.2011 - 12.2012
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Delivered services to customer locations within specific timeframes.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
Education
Bachelor of Science - Electronics And Communications Engineering
University of Saint La Salle
Bacolod, Philippines 10.2006 - 03.2009
Bachelor of Science - Electronics Engineering Technologies
Technological University of The Philippines
Talisay, Philippines 06.2003 - 08.2006
Skills
Inspection methods
Quality improvement plans
Risk management
Root Cause Analysis
Continuous Improvement
AutoCAD proficiency
Project management proficiency
Interpersonal Skills
MS office suite proficient (Excel, Word, Powerpoint, Visio)
Highly trainable and fast learner
Quality Management System Proficient
Certification
Project Management Professional
Trainings
Micro Strategy Reporting Dashboard Tool Training
2018 – Etisalat Academy
FTTH GPON Training Program
2012 – Etisalat Academy
FMEA (Failure Mode and Effect Analysis)
2010 – Samsung PH
7 QC Tools (Quality Assurance Training)
2010 – Samsung PH
Timeline
Project Management Professional
04-2018
Quality Engineer
Etisalat
01.2016 - Current
Technical Engineer
Eurostar Multimedia LLC
01.2013 - 12.2015
GPON Field Engineer
Etisalat
10.2011 - 12.2012
Bachelor of Science - Electronics And Communications Engineering
University of Saint La Salle
10.2006 - 03.2009
Bachelor of Science - Electronics Engineering Technologies
Technological University of The Philippines
06.2003 - 08.2006