Juan Angel Sanchez
dubai,United Arab Emirates
Summary
Find the best company to continue growing together and continue giving unforgettable experiences to each of our clients.
Motivational leader with record of success in Retail fields environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.
Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team Leader Guess Service and Concierge
One&only One Zaabel. Luxury Hotel
dubai
10.2023 - 06.2024
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team membersʼ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
- Create and distribute regular reports to management that show the progress of the project
- Provide regular support and encouragement to keep team members motivated and working toward a common goal.
- Supported new hires through onboarding process for speedy and successful training.
- Developed organisational policies for administrative oversight and internal controls.
Store manager
Inditex. Zara Stores , Lefties
Mexico
01.2017 - 07.2023
- Coordination of personnel
- Verification of receipt of merchandise in each branch
- Fulfillment of indicators (KPI'S
- Incidences, Recruitment and selection
- Sales Ranking (UPT, TC, Article x sale, Average Ticket) Recruitment, Budgets
- Visuals, Training of leaders, Market projections, Visual Merchandising Image, Showcases, Branch cleaning, Warehouse review, Audits, Cash settlements
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Deposits and securities, Opening of new Branches (Coach Manager)
- Sales Report, Operating License, Agenda Visit of each branch to Review indicators, etc
- Informs presentation, Supervision and improvement of accounting and administrative procedures of the company
- Carrying out the necessary organizational changes for continuous improvement
- Dialogue with customers and resolution of incidents
- Cleaning and maintenance to guarantee a good image of the establishment.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Monitored stock levels, managing inventories and logistics to maximise sales potential.
- Researched and applied proven marketing techniques to drive sales.
- Completed opening and closing procedures each day.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Oversaw business staffing and training, building successful, customer-focused team.
Restaurant manager
100 % Natural Restaurant
Cancun
01.2015 - 12.2017
- Recruiting, training and supervising staff.
- Agreeing and managing budgets.
- Creating staffing rotas.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Led by example in providing customers with attentive, professional restaurant service.
- Planning menus.
- Ensuring compliance with licensing, hygiene and health and safety legislation.
- Promoting and marketing the business.
- Overseeing stock levels and ordering supplies.
- Handling customer enquiries and complaints.
- Taking reservations.
- Greeting and advising customers.
- Problem solving.
- Preparing and presenting staffing/sales reports.
- Keeping statistical and financial records.
- Assessing and improving profitability.
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
- Making improvements to the running of the business and developing the restaurant.
Education
Diploma - accounting
Wake Field High School
Cary north carolina usa 01.2000 - 06.2004
Skills
- Windows
- Financial leadership
- Goal-orientated
- Strong team-builder
- Cash handling expertise
- Verbal/written communication
- Brand management
- Opera 360
- Human resource management
- QuickBooks experience
- Sales expertise
Languages
Spanish
Native
English
Native
Corean
Intermediate
Personal Information
- Place of Birth: Mexico
- Date of birth: 08/01/1985
- Gender: Male
- Nationality: Mexico
- Marital Status: Single
Custom
futball, snow boarding
Certification
- Certified Project Management Professional
Timeline
Team Leader Guess Service and Concierge
One&only One Zaabel. Luxury Hotel
10.2023 - 06.2024
Store manager
Inditex. Zara Stores , Lefties
01.2017 - 07.2023
Restaurant manager
100 % Natural Restaurant
01.2015 - 12.2017
Diploma - accounting
Wake Field High School
01.2000 - 06.2004
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