JUAN ANGEL SANCHEZ
OPERATION MANAGER
DUBAI,DUBAI
Summary
Find the best company to continue growing together and continue giving unforgettable experiences to each
clients.
Motivational leader with record of success in Retail fields environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency
and high employee satisfaction with responsive management style.
Overview
8
8
years of professional experience
Work History
Operations manager
KOI TECHNOLOGYS
DUBAI, DUBAI
02.2023 - Current
- Communicated with drivers to address accurate start times, load information and route issues.
- Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Kept all company logs and records updated, recording daily details of work performed.
- Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
- Strategically planned delivery runs and routes to maximise available resources.
- Planned transport solutions fo local and international clients.
- Liaised with customers and other departments to plan timely transportation of goods.
- Directed daily operations to achieve maximum output and reduce costs.
- Understood and balanced client and company priorities to achieve overall objectives.
- Evaluated team performance and highlighted opportunities to improve productivity and efficiency.
- Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Selected, trained and performance-managed staff to build results-focused team.
Regional sales manager
ZARA STORES
MONTERREY , MEXICO
01.2017 - 01.2023
- Analysed sales reports to identify trends and update strategies.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of Zara clothes.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Grew annual revenue with targeted sales and marketing strategy.
- Customized promotional strategies to meet needs of different clients, products and services.
- Supported front-line sales teams with well-coordinated administrative operations.
- Set and monitored sales targets for the region with analytics , identifying needs for strategy adjustments to achieve set goals.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- 20 (POS) covering the northern zone of Mexico 12 states of the republic (80 employees ) monthly goals and budget per store KPYs to follow policies and processes store tours with monthly calendar.
Education
Diploma of Education - INTERNATIONAL ACCOUNTING
DUKE UNIVERSITY COLLEGE
DURHAM NORTH CAROLINA 01/2006 - 06/2010
Skills
- Leadership skills
- Operational support
- Logistical planning
- Outstanding customer service
- Inventory control
- Customer relationship management
- Budget control
- Quality assurance procedures
- Supply chain management
- Retail marketing
- Relationship Management
- Competitor analysis
- Salesforce CRM
- E-commerce sales
- Sales reporting
- Cross-selling techniques
Languages
English
Fluent
Spanish
Fluent
COREAN
Beginner
Affiliations
- RUNNING
Timeline
Operations manager
KOI TECHNOLOGYS
02.2023 - Current
Regional sales manager
ZARA STORES
01.2017 - 01.2023
Diploma of Education - INTERNATIONAL ACCOUNTING
DUKE UNIVERSITY COLLEGE
01/2006 - 06/2010
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