Juan Jose Ramallo Angulo
Dubai,United Arab Emirates
Summary
Account management professional with expertise in client relations and effective communication. Proven track record of maintaining high food safety standards under pressure. Skilled in data entry and cash handling, dedicated to driving growth in fast-paced environments.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work history
Food Server
Fundamental Hospitality
Dubai, UAE
11.2024 - Current
- Facilitated successful opening of high-end dining restaurant, ensuring seamless launch and exceptional guest experiences.
- Delivered personalised service by taking orders and accommodating specific dietary needs.
- Advised guests on allergens and special dietary options, achieving 100% compliance with health standards.
Owner
La Casa De Jota
, Bolivia
10.2023 - 08.2024
- Achieved high customer satisfaction by delivering exceptional service as host and waitress.
- Grew Facebook following by 600 organic followers within four months through targeted advertising strategies.
- Directed daily restaurant operations, overseeing menu planning and ingredient procurement for quality service delivery.
Sales Executive
BCP Banco de Crédito de Bolivia S.A.
, Bolivia
08.2022 - 10.2023
- Consistently achieved monthly sales targets by advising clients on credit products.
- Increased client base by 20% through high-quality financial services.
- Delivered exceptional service, resulting in a 95% customer satisfaction rating.
- Addressed inquiries and resolved issues efficiently via various communication channels.
- Developed marketing strategies to enhance promotion of financial products.
- Reduced wait times by 30%, improving overall customer experience.
- Implemented innovative solutions to streamline service delivery.
Customer Service Representative
BCP Banco de Crédito de Bolivia S.A.
, Bolivia
10.2022 - 08.2023
- Achieved 95% customer satisfaction rating through prompt service and effective issue resolution.
- Developed QR codes to facilitate customer access to bank services, reducing wait times by 30%.
- Optimised internal processes, enhancing operational efficiency by 20%.
Accounting Assistant
Clínica Nuestra Señora de Lucia
, Bolivia
06.2021 - 11.2021
- Ensured robust financial management practices to sustain institution's financial health throughout COVID-19 pandemic.
- Coordinated resource allocation, optimising clinic operations during challenging circumstances.
- Maintained compliance with accounting standards, ensuring accurate and timely financial reporting.
Financial Assistant
ACOSUR
, Bolivia
04.2019 - 05.2021
- Executed comprehensive financial analyses and precise projections, optimising costs and budgets for 95% performance enhancement.
- Negotiated advantageous financial agreements with clients, securing favourable terms and strengthening business relationships, achieving 15% profitability increase.
- Identified lucrative investment opportunities and developed strategies to maximise returns, contributing to 25% financial growth.
Owner
POLLOS HERMANAS
, Bolivia
01.2015 - 03.2019
- Achieved consistent sales growth through focus on quality and customer satisfaction.
- Designed effective marketing strategies, increasing sales by 50% and enhancing community visibility.
- Managed logistics and procurement to ensure high-quality ingredient supply and cost control.
- Established strong supplier relationships, contributing to operational efficiency.
Business Owner
J&J STORE
Bolivia
01.2011 - 12.2017
- Achieved 110% sales growth by curating high-quality brands and exclusive U.S. imports.
- Managed daily operations, ensuring exemplary customer service alongside efficient inventory management.
- Reduced shrinkage by 15% through rigorous inventory control measures.
- Optimised budgets and operational costs, resulting in a 90% increase in profit margins.
Education
Bachelor of Engineering - Financial Engineering
Universidad Católica Boliviana
Bolivia 01.2010 - 12.2019
Diploma of Education - Profiency In English
CBA SANTA CRUZ - CENTRO BOLIVIANO AMERICANO
Bolivia 01.2006 - 12.2009
Skills
- Account Management
- Supply Chain Management
- Food Safety
- Pressure handling
- Client-Focused approach
- Data entry proficiency
- Effective verbal articulation
- Cash handling
Languages
English
Fluent
Spanish
Proficient (C2)
Timeline
Food Server
Fundamental Hospitality
11.2024 - Current
Owner
La Casa De Jota
10.2023 - 08.2024
Customer Service Representative
BCP Banco de Crédito de Bolivia S.A.
10.2022 - 08.2023
Sales Executive
BCP Banco de Crédito de Bolivia S.A.
08.2022 - 10.2023
Accounting Assistant
Clínica Nuestra Señora de Lucia
06.2021 - 11.2021
Financial Assistant
ACOSUR
04.2019 - 05.2021
Owner
POLLOS HERMANAS
01.2015 - 03.2019
Business Owner
J&J STORE
01.2011 - 12.2017
Bachelor of Engineering - Financial Engineering
Universidad Católica Boliviana
01.2010 - 12.2019
Diploma of Education - Profiency In English
CBA SANTA CRUZ - CENTRO BOLIVIANO AMERICANO
01.2006 - 12.2009
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