Juddy Monicah Wangari Muhinja
Dubai,UAE
Summary
Offering strong interpersonal skills and knack for building relationships. Knowledgeable about market trends and customer needs, with background in client management and team collaboration. Ready to use and develop communication, negotiation, and strategic planning skills to maximize sales opportunities.
Overview
20
20
years of professional experience
Work history
Senior sales executive
Marks & Spencer, Al Futtaim
Dubai, UAE
2022.06 - Current
- Organise team-building activities to help rejuvenate the team for better productivity.
- Ensuring teamwork by delegating tasks fairly.
- Ensuring daily tasks are done promptly, and if not completed, a proper handover is given for the next team.
- Planning in-store presentations to enlighten the team on new products, and giving product knowledge to enhance efficient customer service.
- Leading in merchandising and ensuring it is done in accordance with the guidelines.
- Planning daily activity sheets to ensure that all areas of the store are well taken care of.
- Checking daily attendance to make sure all departments are covered, and if not, highlight the missing team member.
- Updating the team on weekly sales performance and best-performing departments. Highlighting the slow-performing departments and creating an action plan on how to improve sales.
Sales Assistant
AL FUTTAIM, MARKS & SPENCER
Dubai, UAE
2012.02 - 2022.05
- Handling face-to-face contact with new, and established customers.
- Providing customers with an enjoyable shopping experience.
- Providing excellent customer service.
- Maintaining eye-catching, effective displays within the store.
- Merchandising of new stock.
- Advising customers.
- Taking pride in the store, and maintaining it to a high standard.
- Processing transactions quickly and accurately.
- Proficient in Retail Pro Version 9.
- Winning sales to meet targets.
- Following operating procedure.
Team Leader
LITTLE RED FASHION AND FOOTWARE
Nairobi
2006.04 - 2010.01
- Ensuring the stock is properly replenished from the stockroom to the shop floor display to avoid loss of sales.
- Effectively merchandise the products to enhance brand image.
- Ensure security of stock at the showroom.
- Affixing the price tags to the products.
- Maintaining showroom cleanliness.
- Offering excellent customer care and services.
- Reporting any quality defect to the sales manager.
- Closely monitoring competitor activities and keeping informed of the latest products to effectively meet competition.
- Effectively determining customer needs and assisting the customer with queries, objections, ensuring product selection, and closing the sale.
- Assisting the sales manager in ordering new stocks by identifying the fast-moving products.
Sales Assistant
NAIROBI SPORTS HOUSE
2005.01 - 2006.01
- Welcoming customers and assisting them on their requirements
- Merchandising the stock in our showroom
- Ordering and Replenishment of stock
- Keeping up-to-date stock plan with the management plan
- Conducting periodical stock count and updating into the system
- Reconciling physical count reports with the book entries and generate discrepancy reports
- Carrying out spot check on items deliveries from the warehouse
- Space management through compiling same items in one location
- Monitoring items flow to avoid stock aging.
Education
Web Design
Web Design
E-Learning, Nairobi, Kenya 2024.09 -
Certificate - Career Growth & IDP, Code of Conduct and Ethics and other courses
Al Futtaim group E-learning
Dubai, UAE 2024.10 -
Diploma - Ms Office proficient
Ms Office
Nairobi, Kenya 2002.01 - 2002.11
Certificate in Typing Course - Typing Speed
Pekee Institute
Nairobi, Kenya 2000.01 - 2000.11
Diploma - French Language
International Centre for Tourism and Foreign Languages
Nairobi, Kenya 1998.05 - 2000.08
Diploma in Tours and Travel Management - Galileo Ticketing System, Air Fares & Ticketing
International Centre for Tourism and Foreign Languages
Nairobi, Kenya 1988.05 - 2000.12
Diploma in Tours and Travel Management - Tours and Travel Management
International Centre for Tourism and Foreign Languages
Nairobi, Kenya 1998.05 - 2000.08
Kenya Certificate of Secondary Education (K.C.S.E) - undefined
Gathirimu Girls Technical High School
1994.01 - 1997.01
Kenya Certificate of Primary Education (K.C.P.E) - undefined
Githunguri Township Primary School
1986.01 - 1993.01
Skills
- Visual merchandising
- Sales reporting
- Complaint resolution
- Time management
- Verbal articulation
- Resilience under pressure
- Positive attitude
- Cultural awareness
- Stock room management
- Strategic planning
- Multi-Tasking efficiency
Timeline
Certificate - Career Growth & IDP, Code of Conduct and Ethics and other courses
Al Futtaim group E-learning
2024.10 -
Web Design
Web Design
2024.09 -
Senior sales executive
Marks & Spencer, Al Futtaim
2022.06 - Current
Sales Assistant
AL FUTTAIM, MARKS & SPENCER
2012.02 - 2022.05
Team Leader
LITTLE RED FASHION AND FOOTWARE
2006.04 - 2010.01
Sales Assistant
NAIROBI SPORTS HOUSE
2005.01 - 2006.01
Diploma - Ms Office proficient
Ms Office
2002.01 - 2002.11
Certificate in Typing Course - Typing Speed
Pekee Institute
2000.01 - 2000.11
Diploma - French Language
International Centre for Tourism and Foreign Languages
1998.05 - 2000.08
Diploma in Tours and Travel Management - Tours and Travel Management
International Centre for Tourism and Foreign Languages
1998.05 - 2000.08
Kenya Certificate of Secondary Education (K.C.S.E) - undefined
Gathirimu Girls Technical High School
1994.01 - 1997.01
Diploma in Tours and Travel Management - Galileo Ticketing System, Air Fares & Ticketing
International Centre for Tourism and Foreign Languages
1988.05 - 2000.12
Kenya Certificate of Primary Education (K.C.P.E) - undefined
Githunguri Township Primary School
1986.01 - 1993.01