JUDE QARDAN
Amman
Summary
Accomplished professional with expertise in business analysis, project and programme management, product management, enterprise data management and AI-driven business solutions. Demonstrates proficiency in stakeholder management, business process analysis and requirements management through the development of comprehensive BRDs. Skilled in data analysis, business intelligence, dashboard development, executive reporting, strategic planning, vendor management, UAT and solution validation. Adept at financial analysis and business case development to drive strategic initiatives, leveraging data, AI and emerging technologies to enhance organisational efficiency and support long-term growth objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Manager, Middle East Advisory Services
PwC
08.2025 - 07.2026
- Lead the delivery of complex digital transformation and enterprise data management programmes across the financial services sector, managing client engagements from planning through implementation.
- Managed end-to-end project delivery, overseeing the full project lifecycle from initiation, planning and requirements definition through execution, testing, implementation, stakeholder management and successful project closure while ensuring delivery within scope, timeline and quality objectives.
- Lead business analysis activities by facilitating stakeholder workshops, documenting business requirements, validating functional designs and ensuring proposed technology solutions align with business and regulatory objectives.
- Directed the documentation and analysis of over 170+ As-Is business processes across multiple business units for a leading UAE bank, establishing the baseline operating model to support enterprise-wide transformation and future-state process redesign.
- Produced process maps, workflow documentation, business rules, functional specifications and operating procedures to support large-scale business and technology transformation initiatives.
- Worked directly with a technology vendor and client technical teams during the implementation of an enterprise Data Management platform for the largest banking group in Saudi Arabia, translating business requirements into functional deliverables, validating solution design and supporting implementation readiness.
- Supported the technical implementation of a Data Management solution for a Capital market entity in KSA, coordinating between business stakeholders, implementation vendors and technical teams to ensure business requirements were successfully configured within the platform.
- Managed executive stakeholders, project governance, delivery planning and engagement financials while mentoring consulting teams across multiple concurrent engagements.
- Designed and delivered training programmes, workshops and knowledge transfer sessions for clients and internal teams, strengthening capabilities across data management, governance, regulatory compliance and implemented business solutions.
- Supported the evaluation and implementation of AI-enabled business solutions by defining and prioritising business use cases, validating AI chatbot functionality, documenting business requirements and collaborating with technical teams to ensure solutions aligned with business objectives and user needs.
Senior Consultant, Middle East Advisory Services
PwC
01.2024 - 07.2025
- Served as Business Analyst and Delivery Lead across enterprise data management, regulatory compliance and strategic transformation engagements for leading banking and government clients throughout the GCC, driving business analysis, solution design and successful programme delivery.
- Led business analysis activities throughout the project lifecycle, including business requirements elicitation, process analysis, gap assessments, stakeholder workshops, functional documentation, solution validation and business process optimisation across multiple client engagements.
- Acted as Delivery Lead for three subsidiaries within the largest Islamic banking group in Saudi Arabia, managing delivery plans, coordinating cross-functional teams, monitoring implementation progress, mitigating delivery risks and ensuring alignment with Group governance, regulatory requirements and strategic objectives.
- Designed and developed an executive Group Compliance Dashboard providing senior leadership with consolidated visibility of subsidiary compliance performance, implementation progress, regulatory maturity, key risks, milestones, action tracking and overall programme health, enabling strategic decision-making and executive portfolio oversight.
- Analysed complex business and regulatory requirements under NDMO and PDPL, translating legislative obligations into business capabilities, governance frameworks, implementation roadmaps, operating procedures and actionable compliance strategies.
- Facilitated executive workshops, stakeholder interviews and strategy sessions to assess current-state operating models, identify business challenges, define target-state capabilities and formulate practical recommendations supporting enterprise-wide transformation objectives.
- Supported the development of enterprise data management strategies, governance operating models, implementation frameworks and roadmap deliverables to strengthen organisational data maturity, regulatory compliance and long-term business capabilities.
- Produced high-quality business artefacts including business requirements, functional specifications, process flows, gap analyses, implementation plans, governance documentation, executive reports and strategic recommendations to support informed decision-making and solution delivery.
- Supported programme governance through RAID management, milestone tracking, dependency management, executive reporting, quality assurance reviews and Steering Committee presentations, ensuring delivery remained aligned with project objectives and client expectations.
- Designed and delivered executive awareness programmes, stakeholder workshops and instructor-led training sessions, equipping business and technical teams with the knowledge required to successfully adopt governance frameworks, regulatory practices and enterprise data management capabilities.
Product Owner/ Cards
Arab Bank
03.2022 - 01.2024
- Owned the end-to-end product lifecycle for the Cards portfolio, including Credit Cards, Debit Cards, Prepaid Cards, Instant Card Issuance, Apple Pay, Buy Now Pay Later (BNPL), Easy Payment Plans (EPP), and digital card services, driving product strategy, enhancement and implementation.
- Served as the Product Owner for all products within the portfolio, independently analysing business needs and translating product strategy into detailed Business Requirement Documents (BRDs), functional specifications, business rules, process flows, financial requirements and acceptance criteria for development teams.
- Worked directly with software developers, solution architects, QA teams and third-party vendors to design, develop and implement new digital capabilities while ensuring business requirements were accurately translated into technical solutions.
- Designed and launched the Instant Cashback service, producing all business analysis artefacts including functional requirements, accounting postings, financial flows, customer journeys, loyalty integration requirements, implementation phases, UAT scenarios, defect resolution and production readiness activities.
- Led the business analysis for the automation of the Easy Payment Plan (EPP) calculation engine by documenting calculation logic, settlement rules, exception handling and financial validations governing payment processing between customers, merchants and the bank.
- Defined implementation roadmaps, business rules, operational procedures and release requirements for new products and product enhancements across the Cards portfolio.
- Led end-to-end UAT, System Integration Testing SIT, production validation and post-go-live support, managing defects, enhancements and change requests through to successful deployment.
- Collaborated closely with Risk, Compliance, Legal, Finance and Operations teams to ensure regulatory compliance, operational readiness and successful implementation of new banking products.
- Conducted product performance analysis, market assessments and customer behaviour analysis to identify opportunities for product enhancement, increased customer adoption and portfolio growth.
- Designed and maintained executive and operational performance dashboards for the Cards portfolio, delivering actionable insights into product performance, campaign effectiveness, customer behaviour, transaction volumes, portfolio profitability and key business KPIs to support strategic decision-making.
Ecosystem Backoffice Officer
Arab Bank
07.2020 - 02.2022
- Played a key role in establishing the newly formed Ecosystem Department, contributing to the development of operational processes, governance frameworks, reporting structures and service delivery models from the ground up.
- Served as the Business Analyst for the department's digital ecosystem initiatives, independently defining business requirements and producing BRDs, Change Requests (CRs), functional specifications, business rules, process flows and acceptance criteria for products including QR Payments, Merchant Marketplace, POS Acquiring, Easy Payment Plans and Merchant Services.
- Worked directly with offshore technology vendors, internal development teams and solution architects to manage the full delivery lifecycle of digital payment solutions, coordinating implementation activities through structured ticketing and change management platforms.
- Developed executive-level and operational dashboards covering QR Payments, POS Acquiring, Marketplace services, Merchant Discounts, Easy Payment Plans and ecosystem performance, enabling data-driven decision making across executive leadership and business teams.
- Designed comprehensive business intelligence reporting suites and KPI dashboards tailored to executive management, specialists and operational users, providing detailed insights into product performance, service adoption and financial results.
- Built business cases for new ecosystem initiatives, including Benefits Realization Plans, financial impact assessments and cost-benefit evaluations, working directly with the Enterprise Project Management Office (EPMO) to support investment approvals and project governance.
- Owned the business analysis and implementation activities for the Merchant Portal, defining functional requirements, transaction workflows, reporting capabilities and interface behaviour before leading end-to-end testing from development through SIT, UAT, production deployment and post-implementation enhancements.
- Participated throughout the SDLC for newly developed digital platforms, validating functional requirements, managing testing activities, coordinating releases and driving continuous product enhancements following implementation.
- Managed post-production enhancements, defect resolution and Change Requests (CRs) while coordinating with technical teams and external vendors to continuously improve digital platform capabilities and merchant experience.
- Worked closely with Business Intelligence (BI), MIS and technical teams to deliver enterprise reporting solutions supporting executive decision-making, operational monitoring and regulatory reporting.
- Prepared regulatory reporting for the Central Bank of Jordan while monitoring project benefits realisation, operational performance and ecosystem financial metrics.
Customer Experience Officer
Azadea Group
07.2019 - 05.2020
- In charge of handling inquiries from clients for 4 brands (Zara, Massimo Dutti, Zara Home, Salsa Jeans) in 8 Countries (Jordan, Lebanon, Egypt, Kuwait, Qatar, Bahrain, Oman, UAE).
- Work closely with stock management team and stores to ensure online order process and item availability runs smoothly.
- Work closely with Aramex to receive updates on order statuses.
- Work closely with Inditex product team to ensure defected and tara items are handled properly.
- Create proposals and initiates on enhancing the processes and services.
- Organize with the team to ensure all inquiries are answered within the SLA provided.
Sales representative
Hamleys - The Group Jordan
07.2016 - 09.2016
- Ensure store targets are achieved by aiming to promote and sell the items and toys efficiently and effectively.
- Work with the kids to ensure their needs and wants are met.
- Providing children and parents with the right items to ensure they are satisfied.
- Demonstrated the items and toys by creating a fun atmosphere for the kids to enjoy.
- Ensure the items were placed in their right locations.
- Work with supervisors and ensure cash reconciliation is done with no errors by end of day.
Education
Bachelors of Business Administration -
Princess Sumaya University for Technology
High School Diploma - Information Technology stream
Ahliyyeh School for Girls
Skills
- Business Analysis
- Project & Programme Management
- Product Management
- Stakeholder Management
- Business Process Analysis
- Requirements Management (BRDs/FRDs)
- Data Analysis & Business Intelligence
- Dashboard Development & Executive Reporting
- Strategic Planning
- Vendor Management
- UAT & Solution Validation
- Financial Analysis & Business Case Development
Certification
- University of Illinois Course Certificates:
- Digital Media and Marketing Principles.
- Digital Analytics for Marketing Professionals: Marketing Analytics in Theory.
- Digital Analytics for Marketing Professionals: Marketing Analytics in practice.
- Marketing in a Digital World Course Certificate.
Volunteer Experience
Princess Taghreed Institution, Shokran Campaign, Women as Elements of Change Conference.
Timeline
Manager, Middle East Advisory Services
PwC
08.2025 - 07.2026
Senior Consultant, Middle East Advisory Services
PwC
01.2024 - 07.2025
Product Owner/ Cards
Arab Bank
03.2022 - 01.2024
Ecosystem Backoffice Officer
Arab Bank
07.2020 - 02.2022
Customer Experience Officer
Azadea Group
07.2019 - 05.2020
Sales representative
Hamleys - The Group Jordan
07.2016 - 09.2016
High School Diploma - Information Technology stream
Ahliyyeh School for Girls
Bachelors of Business Administration -
Princess Sumaya University for Technology