Jude Richard
Preston,Lancashire
Summary
Driven by results, I leveraged my conflict mediation and client engagement skills at Aspris Care to enhance patient well-being and safety. My approach, blending analytical thinking with empathetic communication, significantly improved case resolution efficiency and fostered strong relationships, underscoring my commitment to confidentiality and client support.
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services.
Overview
10
10
years of professional experience
Work History
Caseworker
Department for Work & Pensions
03.2024 - Current
- Offered support and direction to clients
- Assessed needs of each client and recommended appropriate information
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Managed approximately 50 incoming calls, per day from customers.
Youth Volunteer Welfare Manager
Yayaeurope
07.2023 - Current
- Signpost to support services and resources
- Act as a mediator for disputes amongst members
- Be a confident and supportive listener
- Be conscious of accessibility and inclusivity at YAYA Europe
- Be prepared to offer solutions and compromises when handling disputes, and be prepared to escalate more serious issues through the appropriate channels
- Maintain confidentiality
- Developing teams that support me across Europe
- Contact members on a regular basis. This can be done through email, phone calls, one-on-one get together, or going out with them as a group. Build a sense of community among my group by assigning different group members different roles within the group, caring for those who have special needs as they occur, and meet for social events on a regular basis
- Make myself available to my group members for general pastoral care
- This role goes beyond catering of food for the general YAYA demographic and is focused on the overall welfare of members
- Update existing Data and procedures around Welfare e.g. data around leadership birthdays and other special occasions
- Create a hub for wellness to cater for the mental well being of members and other challenges faced by members
- Look at programmes around welfare and well being
Residential Support Worker
Aspris Care
02.2023 - 03.2024
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Helped build important life skills such as cooking and cleaning.
- Monitored client medications and adherence to individual treatment plans.
- Provided counseling and crisis intervention services.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Reported changes in resident condition and health to resident care manager.
Intercultural Mediator
Afet Aquilone Onlus
02.2015 - 08.2022
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Led interviews and collected evidence to support either side and achieve favorable resolutions.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Interpreted spoken and written languages other than English and vice versa.
- Translated italian language into English.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted conversations between foreign language-speaking clients and others.
Education
Master of Science -
University of Genova
Italy01.2019
Bachelor of Science - International Relations
University of Genova
Italy01.2016
Skills
- Highly effective communication
- Client interaction
- Motivational Interviewing
- Conflict Mediation
- Issue identification and resolution
- Case information confidentiality
- Assessment skills
- Client Engagement
- Excellent Communication
- Analytical Thinking
- Relationship Building
- Organizational Skills
- Administrative Management
Timeline
Caseworker
Department for Work & Pensions
03.2024 - Current
Youth Volunteer Welfare Manager
Yayaeurope
07.2023 - Current
Residential Support Worker
Aspris Care
02.2023 - 03.2024
Intercultural Mediator
Afet Aquilone Onlus
02.2015 - 08.2022
Master of Science -
University of Genova
Bachelor of Science - International Relations
University of Genova
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