Judith Chikwereuba
Dubai,United Arab Emirates
Summary
Exceptional detail-oriented team player with in-depth knowledge of hospitality and strong customer service skills. Passionate and professional with 7 years of experience in hospitality industry seeking to secure a new position of Guest Service role. Ready to help team achieve company goals by utilizing my interpersonal skills, excellent organizational and problem-solving skills as well, grow professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Guest Service Agent
Courtyard by Marriott Al Barsha
Dubai, UAE
01.2022 - Current
- Welcome guests in the hotel with a great smile, display professional and friendly approach
- Responsible for delivery top-notch customer service to all guest during check-in, throughout their stay and check-out
- Responds to incoming guests, process all messages, request, questions or concern and email inquiries with efficiency and professionalism
- Communicate problems regarding guest rooms to housekeeping services and maintenance personnel
- Confirm guest reservation, Process all guest check-in, assigning rooms, activate and issuing of keys, collect room deposits, fees, and payments
- Investigate guest challenges and sources of dissatisfaction to offer timely resolution and, implement processes to prohibit future service obstacles
- Inform guests of the hotel facilities, times of operations and local area of interests.
- Offer a consistence positive feedback while encouraging guests to complete satisfaction surveys to aid hotel improvements
Guest Service Agent/Reservationist
Ibis Styles Hotel
Sharjah, United Arab Emirate
11.2019 - 01.2022
- Took reservations over phone and through email, amend, cancel, recording guest information in computer system and verifying details
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests
- Completed bookings and reservation amendments using hospitality property management software.
- Processed payments and online bookings with zero error.
- Anticipated and promptly responded to guests requests for upgrades and room category change.
Hostess/Team Leader
City Premiere Marina Hotel Apartment Dubai
Dubai, UAE
06.2016 - 10.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Trained new wait staff on proper food handling, customer service and safety procedures
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored dining room and guest flow to maximize table usage, minimizing waiting times.
Education
Higher National Diploma - Mass Communication
Federal Polytechnic
2014
West Africa Senior School Certificate - undefined
SUN STAR COLLEGE
2010
Skills
- Fluency in both spoken and written English
- Proficient in Excel, Microsoft, E-mail, Vicas and Opera
- Guest Inquiry Resolution and Listening Skills
- Writing and clear verbal Communication
- Guest Complaint Resolution
- Excellent interpersonal and customer service skills
- Willing to work in a shift environment, flexible and team oriented
Accomplishments
- Associate of the month of May 2023
- Top Enroller/Recruiter and Upseller of the year (Dec 2021)
- Star of the month (Oct 2020, April 2021, July 2021)
- Employee of the year (August 2019)
- Best Employee of the Month Twice (Nov 2017/Dec 2018)
Certification
Emergency First Aid, Defibrillation and CPR Training
Fire fighting and Safety Protection Training
Basic Food and Hygiene Training (Level 3)
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Guest Service Agent
Courtyard by Marriott Al Barsha
01.2022 - Current
Guest Service Agent/Reservationist
Ibis Styles Hotel
11.2019 - 01.2022
Hostess/Team Leader
City Premiere Marina Hotel Apartment Dubai
06.2016 - 10.2019
Higher National Diploma - Mass Communication
Federal Polytechnic
West Africa Senior School Certificate - undefined
SUN STAR COLLEGE
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