JUDITH MAE LORENA
Dubai
Summary
Certified Anti Money Laundering Specialist with in-depth understanding of anti-money laundering procedures and laws. Reliable financial service professional offering 5 years experience handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AML Department Coordinator
Al Ansari Exchange
04.2023 - Current
- Executive Assistant to the Head of Department
- Tracked records, filed documents and maintained communication between staff to HR office activities.
- Managed the department's staff schedule and coordinated with human resources department to handle payroll, absence and leave formalities.
- Organized meetings for Head of Department and Senior managers and coordinated availability of conference rooms for participants.
- Handled 200+ branches staff clearance to proceed with the required resignation formalities and ensured transactions are documented properly.
- Maintained inventory of department supplies by checking stocks to determine inventory levels, anticipating needed supplies, and verifying receipt of supplies monthly
- Served as primary contact for internal and external communications, ensuring timely and accurate information exchange.
- Managed department's expenses and reimbursements, maintaining accurate and up-to-date petty cash records.
Foreign Currency Cashier
Al Ansari Exchange LLC
- Bought and sold foreign currency, ensuring accurate exchange rates and compliance with regulatory requirements
- Processing currency exchange transactions, remittance, bill payments, cash collection services with attention to accuracy and compliance with regulatory policies
- Balancing cash drawers and maintaining accurate financial records
- Managed large sums of money and ensured security protocols are followed, resulting in zero instances of mishandling or loss of funds
- Respected and complied with AML rules, policy, and procedures of the company at all times
- Collected and examined financial statements Source of funds/purpose of transaction) and documentation, ensuring compliance with anti-money laundering regulations
- Attended all telephone calls and gave transfer rate/information as required by the callers.
Customer Service/Receptionist
Lulu Hypermarket
07.2020 - 07.2021
- Processed customer returns, refunds, and manage item exchanges
- Achieved a 90% customer satisfaction rate in handling return transactions
- Responded to service inquiries and coordinate resolutions with management and floor associates
- Completed shift start and end duties and generated reports for management, ensuring accurate records of daily operations
- Covered for cashiers going on break and maintain drawer accuracy
- Maintained 100% accuracy rate in cash drawer balancing during shift transfer
Bank Teller
BDO Unibank
Legazpi, Albay, Philippines
07.2018 - 02.2020
- Assisted customers with processing transactions such as deposits, withdrawals, bill payment, currency exchange and remittance
- Educated customers on online service offerings and mobile applications, resulting a 45% increase in online banking applications
- Achieve sales goal or more each quarter by identifying customer needs and referring life insurance services resulting in a 20% increase in life insurance policies sold
- Cross-trained to oversee the ATM custodian initiatives,refilled cash as needed, and ensured the system was in good working order
- Executed an average of 200 transactions per day; ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions
- Consistently reconciled cash and transactions within the required banking standards
Education
Bachelor of Science - Management
Bicol University
Skills
- Wire Transfers Exchange
- Cash Handling Financial Services
- Due Diligence Policy Analysis
- Product Knowledge Compliance
- Deposit and Withdrawal Management
- KYC Verification
- AML/CFT Knowledge
- Foreign Currency
- Currency conversion savvy
- Currency and coin counter operation
Certification
Certified Anti-Money Laundering Specialist
Timeline
AML Department Coordinator
Al Ansari Exchange
04.2023 - Current
Customer Service/Receptionist
Lulu Hypermarket
07.2020 - 07.2021
Bank Teller
BDO Unibank
07.2018 - 02.2020
Foreign Currency Cashier
Al Ansari Exchange LLC
Bachelor of Science - Management
Bicol University