Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Judy Walter

Judy Walter

Sharjah,UAE

Summary

Accomplished Retail Operations Specialist with over 10 years of experience in luxury retail, customer service, and team leadership within dynamic, high-volume environments. Skilled at driving sales growth, delivering exceptional client experiences, and optimizing operations to uphold premium brand standards. Passionate about luxury fashion and lifestyle, with a proven ability to build strong client relationships, enhance team performance, and maintain visual merchandising excellence. Dedicated to fostering a customer-first culture and contributing to the success of high-end retail organizations in the UAE.

Overview

16
16
years of professional experience
4013
4013
years of post-secondary education

Work history

Volunteer Coordinator

Fellowship of the Emirates Church
Sharjah
01.2022 - 08.2025
  • Organized logistics for monthly community initiatives, supporting underprivileged families and aligning with sustainability goals, showcasing strong leadership and planning skills.
  • Recruited and trained volunteer teams, fostering a collaborative environment and ensuring seamless execution of impactful programs.
  • Streamlined planning processes to enhance efficiency, resulting in more effective community engagement and higher volunteer participation.
  • Created a welcoming atmosphere, thus promoting a sense of belonging among volunteers.
  • Collaborated closely with other departments to align volunteer work with organisational goals.
  • Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability.
  • Maintained volunteer schedule and rotation of duties.

Retail Operations Specialist

Kizuka Limited
Nairobi
10.2021 - 12.2022
  • Delivered outstanding customer service in a high-volume retail setting, resolving complex inquiries and significantly improving client satisfaction scores.
  • Executed promotional campaigns and visual merchandising strategies to boost customer engagement and elevate sales performance.
  • Mentored junior staff, aligning team efforts with KPIs and enhancing store productivity through improved operational practices.

Client Experience Lead

Game Code Ltd (Befin Kenya)
Nairobi
04.2016 - 09.2021
  • Managed multi-channel client interactions using CRM tools, fostering long-term loyalty and maintaining high satisfaction levels.
  • Implemented data-driven service protocols, reducing response times and improving efficiency in a competitive retail environment.
  • Analyzed client feedback to refine service approaches, strengthening retention and aligning with premium brand expectations.

Sales and Business Development Specialist

Kenya International Sports Ltd
Nairobi
07.2009 - 04.2014
  • Drove consistent sales growth through strategic lead generation and client relationship management, surpassing targets across multiple quarters.
  • Trained sales teams on operational metrics and brand standards, enhancing performance and customer engagement.
  • Optimized product assortments and visual merchandising, improving store layouts to increase sales opportunities and ensure brand compliance.

Education

Certificate - Hotel & Catering Management

Unity College of Professional Studies
Nairobi, Kenya

Kenya Certificate of Secondary Education -

Temple Road High School
Nairobi, Kenya

Skills

  • Fluent in English
  • Fluent in Swahili
  • Proficient in MS Office
  • Proficient in CRM systems
  • Proficient in retail management tools
  • Deep understanding of luxury retail trends
  • Understanding of customer profiles
  • Brand storytelling
  • Strong analytical skills
  • Ability to prioritize tasks
  • Team development
  • Process Improvement

Personal Information

  • Nationality: Kenyan
  • Visa status: Spouse Visa

Timeline

Volunteer Coordinator

Fellowship of the Emirates Church
01.2022 - 08.2025

Retail Operations Specialist

Kizuka Limited
10.2021 - 12.2022

Client Experience Lead

Game Code Ltd (Befin Kenya)
04.2016 - 09.2021

Sales and Business Development Specialist

Kenya International Sports Ltd
07.2009 - 04.2014

Certificate - Hotel & Catering Management

Unity College of Professional Studies

Kenya Certificate of Secondary Education -

Temple Road High School

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Judy Walter