JUDY ATIENO ODHIAMBO
DUBAI,UAE
Summary
Dedicated and customer-focused Customer Service Representative with five years of experience delivering high-quality service in fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining a positive and professional attitude. Strong communication, problem-solving, and interpersonal skills, with a proven ability to manage multiple tasks while ensuring customer satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
GROUND CUSTOMER SERVICE REPRESENTATIVE
EMIRATES CONTINGENT UNDER TRANSGUARD GROUP
DUBAI, UAE
05.2024 - Current
- Greet passengers warmly and provide information about flights, gates, delays, and services.
- Assist over 20 passengers with special needs, including elderly, disabled, unaccompanied minors, or those requiring wheelchair assistance daily.
- Help resolve baggage issues, including lost or delayed luggage.
- Communicate with flight crews and other airport personnel to ensure smooth boarding and departure.
- Report any suspicious actions or safety concerns to security personnel.
- Maintain accurate records of passenger interactions and incidents.
RECEPTIONIST
SANKARA HOTEL
KISUMU, KENYA
04.2022 - 03.2024
- Upheld confidentiality with sensitive information handling procedures.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed over 50 customer calls, resulting in effective communication flow within by company.
- Maintained accurate logs of visitor entries for security purposes.
RESTAURANT HOSTESS
IMARA HOTEL
NAIROBI, KENYA
11.2020 - 02.2022
- Streamlined restaurant operations with efficient seating arrangements.
- Managed conflict resolution to maintain positive atmosphere.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Corresponded promptly to online queries, improving guest relations.
- Maintained cleanliness of dining area, enhancing overall ambiance.
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Developed strong relationships with regular customers, encouraging repeat visits.
Education
Diploma - HOSPITALITY
THE KISUMU INTERNATIONAL POLYTECHNIC
KISUMU 05.2015 - 11.2018
Diploma - COMPUTER PACKAGE
LAKE NAIVASHA INSTITUTE
NAIROBI KENYA 01.2015 - 03.2015
Skills
- Problem-solving
- Data entry proficiency
- Stress Management
- Telephone etiquette
- Verbal articulation
- Cultural Awareness and Sensitivity
- Flexibility in task handling
References
References available upon request.
Timeline
GROUND CUSTOMER SERVICE REPRESENTATIVE
EMIRATES CONTINGENT UNDER TRANSGUARD GROUP
05.2024 - Current
RECEPTIONIST
SANKARA HOTEL
04.2022 - 03.2024
RESTAURANT HOSTESS
IMARA HOTEL
11.2020 - 02.2022
Diploma - HOSPITALITY
THE KISUMU INTERNATIONAL POLYTECHNIC
05.2015 - 11.2018
Diploma - COMPUTER PACKAGE
LAKE NAIVASHA INSTITUTE
01.2015 - 03.2015