Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Interests
Hobbies
Work Availability
Timeline
Hi, I’m

JUDY WANGARI KAMAU

Retail Store Manager
Dubai
JUDY WANGARI KAMAU

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

14
years of professional experience
6
years of post-secondary education
1
Certification
5
Languages

Work History

Calvin Klein Underwear- JASHANMAL NATIONAL COMPANY
Abu Dhabi/ Dubai

Retail Store Manager
01.2014 - Current

Job overview

  • Trained team members numbers ranging from 3 to 15 in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained customer satisfaction with quick and professional handling of product exchanges.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules for up to 10 staff based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Developed and implemented successful staff incentive programs to motivate employees to exceeding 100% or more of targets set.

CK Calvin Klein - LIWA TRADING ENTERPRISES
Dubai

Senior Sales Assistant
04.2011 - 12.2013

Job overview

  • Assisted sales team of up to 13 with completing customer transactions and managing issues.
  • Coached 23 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed store opening and closing procedures by counting drawers and coalescing cash sales for 6 retail stores.
  • Demonstrated exemplary customer service by engaging clients on sales floor; achieved 100% mystery shopper score for 2 consecutive months.
  • Implemented cost-saving initiatives like laundering or mending old stained or damaged stock respectively; by recycling paper and reusing pantry utensils to reduce losses and increase profit margin.
  • Developed sales strategy based on research of consumer buying trends depending on seasonal and market conditions.
  • Forecasted sales and established processes like reordering of stock and consolidating fast moving styles to our shop early to achieve sales objectives and related metrics.
  • Resolved problems with 10 high-profile customers to maintain relationships and increase return customer base.
  • Achieved 20% customer conversion, 3 UPT and DHS 450 value per transaction for company through teamwork, maintaining desirable stock levels and focus on customers.

DWELL
Dubai

Sales Assistant
08.2009 - 03.2011

Job overview

  • Welcomed customers and assisted them in their various queries and purchases of bedroom and bathroom accessories leading to 25% conversion.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Increased sales by 30% though offering advice on purchases and promoting additional products.
  • Worked closely with shift manager and other staff to solve problems and handle customer concerns.
  • Managed cash register transacting average of DHS 30,000 sales after end of shift to balance and record accurate transactions.

Education

The University of Nairobi
Nairobi, Kenya

Bachelor of Science from Industrial Chemistry
09.2000 - 09.2006

University Overview

I. A. T. -Institute of Advanced Technology
Nairobi, Kenya

Computer packages- Introduction to Windows 98’ and Microsoft Word
01.2000 - 02.2000

University Overview

Skills

Relationship building and management

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Additional Information

Additional Information
  • Mobile: +971554682809 Visa Status: Residence Visa

Accomplishments

Accomplishments
  • Successfully trained 3 assistant store managers who were promoted to Store managers within one year.
  • Achieved 3rd place out of 10, in national store ranking during a span of 2 years consecutively.
  • Exceeded monthly store sales goal 24 months in a row.
  • Collaborated with team of five in the transition of the City Centre Deira Calvin Klein Underwear from a retail shop to a concession(Outlet) store.
  • Uncovered and eliminated security issues, reducing shrinkage.
  • Achieved zero customer returns through effectively helping with quality control in all stages; receiving stock to the sales journey.

Certification

Train the trainer Training-P.V.H Company- 1 day

Interests

Reading, writing stories, songs and poems, singing and vocal coaching, Art and thrifting

Hobbies

Hobbies

I am a Choir leader and vocal coach at Kings revival Church, Dubai. I love reading and writing short stories and poems. Thrift shopping is my number one weakness.

Availability
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saturday
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morning
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Timeline

Train the trainer Training-P.V.H Company- 1 day

07-2019
Retail Store Manager
Calvin Klein Underwear- JASHANMAL NATIONAL COMPANY
01.2014 - Current
Senior Sales Assistant
CK Calvin Klein - LIWA TRADING ENTERPRISES
04.2011 - 12.2013
Sales Assistant
DWELL
08.2009 - 03.2011
The University of Nairobi
Bachelor of Science from Industrial Chemistry
09.2000 - 09.2006
I. A. T. -Institute of Advanced Technology
Computer packages- Introduction to Windows 98’ and Microsoft Word
01.2000 - 02.2000

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JUDY WANGARI KAMAURetail Store Manager