JUGNOO AZAD GOSWAMI
Banker
Dubai,UAE
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
An astute professional with over 8 years of experience in mainly Banking Operations and Sales & service support. Deft at monitoring the overall branch operations, working towards revenue generation & managing profit centre operations with profitability excellence. Exposure in identifying and adopting emerging trends & addressing industry requirements to achieve organizational objectives. Knowledge of Retail Banking, Phone Banking and Priority Banking Operations. Contributing to success by managing, reviewing, and undertaking appropriate sales & marketing strategies and new customer development for enhancing the visibility of the products. Excellent analytical & detail oriented in approach with strong ability to adapt and handle risk operating outside comfort zone. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Senior sales executive
Aqua Pzone Enterprises LLC FZ
Dubai, UAE
02.2024 - Current
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built rapport with new and existing customers to boost client retention.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Tracked customer satisfaction rates and resolved reported complaints.
- Processed orders and recorded transactions accurately.
- Proactively contacted prospective customers to increase sales.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Increased new business through strategic networking and cold calling.
- Delivered outstanding after-sales care through regular communication with customers.
Facility Coordinator
IDAMA FACILITIES MANAGEMENT SOLUTIONS (Ejadah Asset Management Group)
Dubai, United Arab Emirates
10.2022 - 02.2024
- Provide effective coordination and support for department activities and communicate relevant service delivery documents and details between technical team and stakeholders as per SLA and ensuring service delivery contributing towards smooth and efficient running of office.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- Produced management reports outlining important facility statistics.
- Responded to building emergencies and managed repairs within required timeframe.
- Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
- Maintained daily operations through technical support for production and maintenance departments.
- Monitored health and safety measures for guaranteed compliance.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
Senior Team Member (AML Currency Transaction Reporting Unit)
BA Continuum India Pvt. Ltd. (Bank of America)
Gurugram, India
10.2019 - 05.2022
- Worked in currency transaction report unit (CTR) as part of AML department.
- Reviewing all transactions alerts generated by AML monitoring system on daily basis.
- Investigate any AML and sanctions finding/matches against Bank customers’ base, blocked transactions and any other potential AML and sanctions concerns.
- Request for Information from RM/Branches to provide details/justifications/supporting documents of suspicious, high value transactions and potential/exact customer match.
- Investigation of Internal Suspicious Reports, received from Branches, Relationship Managers, or any staff.
- Undertake regular reviews and analysis of alerts, STRs and MIs to identify any trends / typologies requiring actions to be taken to strengthen AML monitoring controls and suggesting possible mitigation controls.
- Perform periodic analysis of customers’ accounts to identify any suspicions and investigate whether there are any suspicions to report.
- Reporting regulators any bank transaction that exceeds $10,000 by preparing currency transaction report (CTR).
- Ensuring that money is not being used for illicit or regulated activities.
- Analyzing transactions exceeds $10,000.00 daily to ensure if true cash is involved and prepare detailed file into system to report to regulators as per given timelines.
Associate Tax Servicing Mortgage Loans
EXL service.com India Pvt Ltd.
Noida, India
11.2017 - 10.2019
- Responsible for collecting properties tax details which is under Mortgage from USA local Tax Agencies over call and send it to Client for further procedure over more than 50 properties.
- Perform analysis of Property’s paid/unpaid taxes, and finalize tax decisions and provides results as per given guidelines by Client
- Conducted trainings for new joiners during their on-job training, allocating and assisting them on their work assignments.
- Assisted business seniors in MIS reporting and service level management.
Phone Banker (Relationship Officer)
Kotak Mahindra Bank Ltd.
Noida, India
11.2015 - 05.2017
- Meet and exceed monthly and annual sales target objectives by attending call from more than 100 customers per day.
- Ensure penetration in market through focus on New to Bank acquisition as well as solicit existing clientele.
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Obtained feedback from customers to improve service experience.
- Do proper analysis of case and provide all related information of customer after field visit is done
- To be familiar with all policies, products, and processes to ensure superior client on boarding experience.
- To proactively participate in Learning, Development, and training programmers of bank to be effective sales personnel.
- Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated Processed various requests for customers over telephonic channel.
- Reviewed service request raised by Contact Centre to ensure accuracy and correctness and their timely closure.
- Resolved customer queries and performed day-to-day operations and processing requests & instructions like Interest Calculation, EMI Conversion, Balance transfer, Digital Banking and resolving other queries for customers of bank.
- Selling various bank products like credit card, personal loans, vehicle loans, etc.
- Listened actively to offer accurate information and best solution to their needs.
Education
Bachelor of Business Administration (Hons.) - FINANCE
08.2012 - 07.2015
- Honours Degree
12th (Science) - Science
04.2011 - 03.2012
- Member of Co-Curricular activities.
- Captain of Volleyball team
10th - Science
04.2009 - 03.2010
- Member of co-curricular activity
Skills
- Banking Software
- MS Word
- MS Excel
- Customer Service
- Customer relations
- Interpersonal communication
- Product knowledge
- Active selling expertise
- Field sales
- Client acquisition
- SOP adherence
- After-sales customer service
- Analytical
- Written and oral communication
- Accuracy
- Team building
- Communication skills
- Customer-focused
- Problem-solving
- Time management
Languages
English
Fluent
Hindi
Native
Timeline
Senior sales executive - Aqua Pzone Enterprises LLC FZ
02.2024 - Current
Facility Coordinator - IDAMA FACILITIES MANAGEMENT SOLUTIONS (Ejadah Asset Management Group)
10.2022 - 02.2024
Senior Team Member (AML Currency Transaction Reporting Unit) - BA Continuum India Pvt. Ltd. (Bank of America)
10.2019 - 05.2022
Associate Tax Servicing Mortgage Loans - EXL service.com India Pvt Ltd.
11.2017 - 10.2019
Phone Banker (Relationship Officer) - Kotak Mahindra Bank Ltd.
11.2015 - 05.2017
Beehive College of Management - Bachelor of Business Administration (Hons.), FINANCE
08.2012 - 07.2015
C.B.S.E. - 12th (Science), Science
04.2011 - 03.2012
C.B.S.E. - 10th, Science
04.2009 - 03.2010
Accomplishments
- Awarded the Certificate of Appreciation for excellent performance in Voice of Customer index with Kotak Mahindra Bank.
- Recognized with Certificate for participation during Summer Internship Program.
- Rewarded with the award during On-job-training (Hi-fi Award) and two times rewarded (Silver and Bronze) for the performance along with the quality.
Interests
Music
Volley Ball
Cricket
Indoor Games
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