JUHI NASHIN
DUBAI,UAE
Summary
I am passionate International Hospitality Professional, with hands-on experience in Front Office Operations and Reservations within Dubai's hospitality sector. Additionally, I have worked in event during EXPO 2020 Dubai. My background also includes customer relations and business development. I am seeking opportunities to further develop my skills and contribute to achieving goals in the dynamic and evolving hospitality industry.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Guest Reservation Agent
Intercity Hotel Dubai
Dubai, UAE
12.2022 - 12.2024
- Providing inquiries information of room rates, outlets and room locations
- Handling all aspects of the reservation systems
- Using good listening and communication skills to secure information necessary to complete a reservation request
- Process rooming lists and group blocks and indicate special requests and billing procedures
- Dealt with high-volume calls and emails competently to meet service targets.
- File and process reservations correspondence, make certain all files are current and in order
- Upsold guest experiences to maximize average booking value.
- Facilitated room upgrades when possible, improving guest experience.
- Supported front desk operations when needed; ensured smooth workflow.
- Conducted calls professionally and politely to maintain excellent service standards.
- Worked closely with sales team to maximize room occupancy.
Guest Information Service
Warner Brothers WB Hilton Yas Island
09.2022 - 11.2022
- Providing information about hotel services to guests
- Receiving guest messages and deliver the same to the guest.
- Assisting with internal communications
- Providing post-call follow-up to ensure that customers have been satisfied with the experience
- Reporting to the top management about daily situation & activities
- Managed lost property enquiries effectively, reuniting items with their rightful owners whenever possible.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Solved guest complaints with efficiency and professionalism, resulting in improved relations.
- Supported team by demonstrating respect and willingness to help.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Guest Service Agent
Rove Hotels
08.2021 - 07.2022
- Manage and greet all customers efficiently
- Track and address any demands, and provide all necessary information, such as room rates and instructions
- Monitor all check-ins and deliver guests with room keys, as well as review any credit card information prior to acceptance
- Manage all guest interactions and assure satisfaction at the time of check out
- Handle all guest complaints and resolve any concerns in a timely and acceptable manner
- Ensured smooth check-ins and check-outs for superior convenience.
- Actioned special requests to elevate guest stays.
- Processed payments promptly, ensuring accurate billing.
- Answered guest calls and resolved queries promptly and politely.
Business Development Officer
Meghna Insurance Company Limited
12.2016 - 09.2020
- Meetings with prospective clients to present company offers and strike business deals
- Conducting market research to identify new business opportunities
- Analyzing consumer reviews to determine whether or not consumers are pleased with the company's goods and services
Customer Service Officer
Meghna Insurance Company Limited
03.2014 - 11.2016
- Solving problems, connecting to other department of insurance
- Offering information and advice to customers signing insurance policies
- Recommending claim actions and updating insurance records
Education
Post-graduation - Hotel & Events Management
HTMI Switzerland
02.2021 - 02.2022
Bachelor of Business Administration - Human Resource Management
Sonargaon University
09.2017 - 01.2021
Foundation - Accountancy
ACCA
01.2012 - 01.2014
Skills
- Good communication skills
- Reliable & professional
- Organized & Dedicated
- Fast learner
- Motivated
- Hard worker
- Open Minded
- Optimistic
- Details Analyzer
- Software Skills: Opera PMS, ONQ, Opentech, Orchid
Languages
Bengali
Native language
English
Master or proficient
C2
Hindi
Advanced
C1
Urdu
Advanced
C1
Timeline
Guest Reservation Agent
Intercity Hotel Dubai
12.2022 - 12.2024
Guest Information Service
Warner Brothers WB Hilton Yas Island
09.2022 - 11.2022
Guest Service Agent
Rove Hotels
08.2021 - 07.2022
Post-graduation - Hotel & Events Management
HTMI Switzerland
02.2021 - 02.2022
Bachelor of Business Administration - Human Resource Management
Sonargaon University
09.2017 - 01.2021
Business Development Officer
Meghna Insurance Company Limited
12.2016 - 09.2020
Customer Service Officer
Meghna Insurance Company Limited
03.2014 - 11.2016
Foundation - Accountancy
ACCA
01.2012 - 01.2014
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