JULES CHI BUJANG
Travel Agent
Dubai,DU
Summary
Customer service-oriented travel agent with five (5) years of career experience in travel and tourism industries. Possesses expertise in strategic partnership identification and development, event planning and travel coordination. Key skills include time management, organization and written and verbal communication. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Travel Agent Supervisor
Risen Tourism LLC
02.2022 - 09.2023
- Prepared detailed itineraries, including nearby sightseeing tours of historical places, shopping centers and entertainment.
- Investigated customer complaints with transportation accommodations and various travel-related providers.
- Followed up with customers to increase customer service with travel plans.
- Generated travel-related reports for clients to facilitate decision-making.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
Travel Consultant
CMI TRAVEL AND TOURISM LLC
06.2020 - 03.2022
- Met with customers to discuss foreign and domestic travel and tour packages.
- Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
- Provided travel brochures and destination literature with points of interest relevant to customer needs.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Developed promotional materials for travel packages to market hot destinations.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Travel Agent
Dusk Tourism LLC
04.2019 - 12.2019
- Maintain regular communication with customers prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Verify customer passports, visas and state-issued IDs and ensure proper identification for passage to foreign countries.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Education
FOUNDATION IN TRAVEL AND TOURISM WITH SEBRE - Hospitality
BLUE OCEAN ACADEMY
Dubai, United Arab Emirates09.2022
COMPLETION CERTIFICAT - DIGITAL MARKETING
EMARKEING INSTITUTE
DENMARK04.2020
Bachelor of Science - MANAGEMENT AND ECONOMICS
UNIVERSITY OF YAOUNDE II
YAOUNDE, CAMEROON01.2013
CAPIET - Accounting
GOVERNMENT TECHNICAL TEACHERS TRAINING COLLEGE
MBENGWI CAMEROON11.2012
Skills
- Domestic and international travel expertise
- Budgeting and accounting
- Negotiating
- Logistical planning
- Relationship management
- Travel consulting and reservations
- Transportation coordination
- Event planning
- Marketing
- Global Destinations
- Itinerary Planning
- Travel Insurance
- Hotel Accommodations
- Travel Arrangements
- Itineraries
- Administrative Tasks
Accomplishments
- Has been the top booking agent at CMI TRAVEL LLC since 2020 due to exceptional service and customer relationship building skills.
- Supervised team of 25 staff members.
- Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by 43%.
Certification
- CTA - Certified Travel Agent by IATA
- Certificate of Recognition for Training as PASSANGER GROUND SERVICE INTERNSHIP - SHARJAH INTERNATIONAL AIRPORT
- Certificate of Recognition for the completion of DIPLOMA IN TRAVEL AND TOURISM from BLUE OCEAN TRAINING ACADEMY IN DUBAI
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Travel Agent Supervisor
Risen Tourism LLC
02.2022 - 09.2023
Travel Consultant
CMI TRAVEL AND TOURISM LLC
06.2020 - 03.2022
Travel Agent
Dusk Tourism LLC
04.2019 - 12.2019
FOUNDATION IN TRAVEL AND TOURISM WITH SEBRE - Hospitality
BLUE OCEAN ACADEMY
COMPLETION CERTIFICAT - DIGITAL MARKETING
EMARKEING INSTITUTE
Bachelor of Science - MANAGEMENT AND ECONOMICS
UNIVERSITY OF YAOUNDE II
CAPIET - Accounting
GOVERNMENT TECHNICAL TEACHERS TRAINING COLLEGE
- CTA - Certified Travel Agent by IATA
- Certificate of Recognition for Training as PASSANGER GROUND SERVICE INTERNSHIP - SHARJAH INTERNATIONAL AIRPORT
- Certificate of Recognition for the completion of DIPLOMA IN TRAVEL AND TOURISM from BLUE OCEAN TRAINING ACADEMY IN DUBAI
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