Julia Abualnadi
Dubai,UAE
Summary
Dynamic professional specializing in social media management and campaign development. Expertise in audience engagement, research, analysis, and CRM utilization. Proven track record of driving success in enterprise account management through effective collaboration and strategic goal achievement.
Overview
6
6
years of professional experience
Work history
Account Support Executive
KTI-Plersch Kältetechnik GmbH
Dubai, UAE
07.2024 - Current
- Created and maintained bi-weekly payment receivable charts for KSA orders.
- Delivered timely reminders to customers regarding impending payment due dates.
- Utilized telecom reminders to ensure prompt payments from clients.
- Maintained meticulous monthly records of submitted quotations with relevant setup and site information.
- Established comprehensive database of Saudi customers, categorized by area.
- Captured essential customer details, including company name, contact person, designation, landline, mobile number, and email ID.
- Prepared Arabic correspondence for Saudi customers upon request.
- Regularly updated quotations in AP+ system to enhance accuracy.
- Collaborated closely with sales team to follow up on quotations and support closure of new business opportunities.
- Assisted management with sales reporting and customer feedback tracking to identify potential growth opportunities.
Marketing Coordinator
Anker Innovations LTD
Dubai
07.2022 - 05.2024
- Supported marketing team in developing and executing campaigns and programmes.
- Managed social media channels to engage audience and audited Arabic contact for monthly calendar.
- Coordinated Anker partners' inquiries, prepared requested marketing materials, and ensured adherence to brand guidelines.
- Executed CRM tasks, uploaded deal requirements, edited budgets, and assigned tasks based on team members' expertise.
- Conducted site visits and participated in Anker product photoshoots and content creation sessions.
- Assisted team in generating monthly campaign ideas and creating personas.
- Monitored emerging trends and delivered insightful analyses to inform marketing strategies.
- Reviewed marketing content to ensure compliance with brand specifications and corporate guidelines.
Customer Service Representative
SEDCO
Amman
04.2021 - 05.2022
- Communicated with GCC enterprise clients over phone, email, and chat platforms.
- Ability to compare and differentiate solutions based on features and customer business requirements.
- Filtering customer feedback, bugs, and feature requests to concerned teams with data, statistics, or use-case documentation.
- Taking responsibility for CRM case creation and follow-up.
- Addressed customer concerns and complaints and resolved issues promptly.
- Maintaining existing customer success metrics and data as directed.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Following up with customers to ensure issues have been resolved in timely manner.
- Assisting with creation/management of customer onboarding and training materials.
- Coordinate and admin role for customer portals.
- Explained products or services to potential customers with smooth, well-prepared technical presentations.
- Incorporated customer feedback and current requirements to update available parts and product configurations.
Customer Success Specialist
Estarta Solutions
Amman
04.2020 - 03.2021
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Handled escalated callers to reach positive outcomes.
- Documented detailed notes in CRM system to track customer interactions.
- Built strong knowledge of product line to assist customers in selecting products.
- Identified new sales opportunities by researching latest trends and customer buying habits.
- Used extensive technical knowledge to help with moving, installing and educating customers about technical products.
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
- Collaborated with sales teams to understand customer requirements and provide sales support.
Education
BBA - Business Administration
Princess Sumaya University For Technology
AmmanHigh School Diploma - undefined
Stephen Lewis Secondary School
Toronto, CanadaSkills
- Social media management
- Campaign development
- Research and analysis
- CRM utilization
- Audience engagement
- Creative design
- Enterprise account management
- Team collaboration
- AP system
LANGUAGES
Arabic, Native
English, Bilingual
Timeline
Account Support Executive
KTI-Plersch Kältetechnik GmbH
07.2024 - Current
Marketing Coordinator
Anker Innovations LTD
07.2022 - 05.2024
Customer Service Representative
SEDCO
04.2021 - 05.2022
Customer Success Specialist
Estarta Solutions
04.2020 - 03.2021
High School Diploma - undefined
Stephen Lewis Secondary School
BBA - Business Administration
Princess Sumaya University For Technology