Professional and enthusiastic Senior Waitress with several years of experience serving food in busy dining establishments. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards. Committed to enhancing customer and employee experiences and increasing sales. Communicative Senior individual dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Hi, I’m
Julia Ngwenya
Dubai
Summary
Overview
10
years of professional experience
Work History
High Joint CafeDubai
Supervisor
02.2021 - 05.2023
Job overview
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
High Joint CafeDubai
Head Waiter
01.2020 - 02.2021
Job overview
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised server staff and simultaneously served personal section of tables.
LaRosa Mexican GrillJohannesburg
Senior Waitress
03.2017 - 06.2018
Job overview
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cellullar BarJohannesburg
Junior Accounting Clerk
01.2016 - 12.2016
Job overview
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Rock n BubblesJohannesburg
Accounting Clerk Trainee
01.2015 - 12.2015
Job overview
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Analyzed and verified employee expense reports for accuracy.
- Collected and summarized expenses for profit and loss analysis.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Tracked expenses to comply with budgets.
The Baron Johannesburg
Waitress
03.2013 - 12.2014
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Highfield International
PIC Advanced Certificate
08.2021
University Overview
University of South Africa
Bachelor of Accounting Sciences in Financial Accounting
06.2019
University Overview
PC Training College
ICDL
06.2012
University Overview
Skills
- Waste Reduction
- Billing and Payment Processing
- Processes and Procedures
- Staff Supervision
- Health and Safety Standards
- Restaurant Policies and Procedures
- Team Coordination
- Dining Customer Service
- Cash Handling
- Service Prioritization
- Wine Pairings
- Table Setting Arrangements
Languages
English
Personal Information
Personal Information
- Place of Birth: Johannesburg
- Visa Status: Visit Visa
- Nationality: South African
- Driving License: Yes
Hobbies
Hobbies
- Reading
- Watching documentaries
- Trying new cuisines
Timeline
Supervisor
High Joint Cafe
02.2021 - 05.2023
Head Waiter
High Joint Cafe
01.2020 - 02.2021
Senior Waitress
LaRosa Mexican Grill
03.2017 - 06.2018
Junior Accounting Clerk
Cellullar Bar
01.2016 - 12.2016
Accounting Clerk Trainee
Rock n Bubbles
01.2015 - 12.2015
Waitress
The Baron
03.2013 - 12.2014
Highfield International
PIC Advanced Certificate
University of South Africa
Bachelor of Accounting Sciences in Financial Accounting
PC Training College
ICDL
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