JULIAN JALAL UD DIN MINTO
Dubai
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations/Transport Supervisor
Sinotrans Middle East FZE
03.2022 - 04.2025
- Implemented new technology solutions to improve overall transport operations efficiency and accuracy in recordkeeping.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Managed recruitment, selection, and induction of new drivers
- Planned and executed transport solutions for local and international clients
- Oversaw all logistical planning and development
- Coordinated with drivers to ensure timely dispatch, load accuracy, and route optimization
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Created and maintained drivers' rosters, attendance, overtime schedules, and leave tracking
- Ensured compliance with safety regulations and vehicle maintenance standards
- Managing all staff attendance, overtime, public holiday and other schedules
- Conducted thorough risk assessments before making decisions regarding route planning or resource allocation to safeguard company assets and personnel safety effectively.
- Developed strong relationships with clients to ensure customer satisfaction and foster repeat business opportunities.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Station Manager
LMK Resource
07.2020 - 12.2021
- Led and managed all station functions, ensuring service agreements were met
- Maximized profitability through excellent client service and prompt issue resolution
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
Quality Assurance Officer
Viral Webbs
05.2018 - 07.2020
- Coordinated and oversaw quality assurance processes for learner complaints and academic integrity
- Conducted evaluations to identify weak areas and implemented corrective actions
- Ensured accuracy and validation of received data through assurance protocols
- Provided guidance on developing and implementing QA procedures
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
- Maintained a high level of expertise in quality assurance processes through ongoing professional development and staying abreast of industry trends, ensuring the organization''s continued competitive edge in the marketplace.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
Customer Service Representative
Sybrid (Pvt.) Ltd, A Lakson Group
01.2017 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Master of Science - Software Engineering
Bahria University
Pakistan05-2021
Bachelor of Science - Software Engineering
Institute of Management Sciences
Pakistan05-2018
Skills
- Operations Management
- Logistics & Supply Chain
- Transportation Management
- Budget & Cost Control
- Team Leadership & Training
- Data Analysis & Reporting
- Process Optimization
- Compliance & Safety Standards
- Warehouse Coordination
- Documentation Skills
- Relationship Building
- Customer Relations
Certification
- Administrative Professional Foundations – LinkedIn
- International Logistics – LinkedIn
- Leading & Motivating People with Different Personalities – LinkedIn & PMI
- Managing Logistics – LinkedIn & PMI
- Project Management – LinkedIn, PMI & NASBA
LANGUAGE
ENGLISH
URDU
PASHTO
PUNJABI
Timeline
Operations/Transport Supervisor
Sinotrans Middle East FZE
03.2022 - 04.2025
Station Manager
LMK Resource
07.2020 - 12.2021
Quality Assurance Officer
Viral Webbs
05.2018 - 07.2020
Customer Service Representative
Sybrid (Pvt.) Ltd, A Lakson Group
01.2017 - 05.2018
Master of Science - Software Engineering
Bahria University
Bachelor of Science - Software Engineering
Institute of Management Sciences
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