Juliana Wairiuko
Duba,Kenya
Summary
Dynamic and results-driven professional with a strong foundation in communication skills, Microsoft Excel, and teamwork. Demonstrates expertise in upselling, cold calling, and customer service, complemented by order processing proficiency. Familiar with the Microsoft Office suite and experienced in Salesforce CRM, showcasing strong written communication and problem-solving abilities. Committed to leveraging these skills to drive sales success and enhance customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales consultant
Silentnight Arabia
Dubai, United Arab Emirates
01.2023 - 04.2025
- Generated regular reports for insightful business decisions.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Processed invoices, ensuring timely payments.
- Drove revenue growth by identifying upselling and cross-selling opportunities.
- Updated CRM systems with accurate customer information to enhance sales tracking.
- Handled after-sales services proficiently, ensuring client retention.
Sales executive
DTL Information Technology(Sirwiss)
Dubai, United Arab Emirates
12.2021 - 09.2022
- Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
Education
Certificate in Computer Packages - Excel
PASHA Institute
Kenya 01.2014 - 03.2014
Diploma - Procurement And Purchasing
Thika Technical Training Institute
Kenya 05.2015 - 11.2018
Skills
- Communication skills
- Microsoft Excel
- Teamwork
- Upselling
- Cold calling
- Customer service
- Order processing expertise
- Microsoft office suite familiarity
- Strong written communication
- Problem-solving
Affiliations
- Vounteering,Reading,Travelling
Languages
English
Fluent
Swahili
Fluent
References
References available upon request.
Timeline
Sales consultant
Silentnight Arabia
01.2023 - 04.2025
Sales executive
DTL Information Technology(Sirwiss)
12.2021 - 09.2022
Diploma - Procurement And Purchasing
Thika Technical Training Institute
05.2015 - 11.2018
Certificate in Computer Packages - Excel
PASHA Institute
01.2014 - 03.2014
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