Julian Andres Vera
Dubai
Summary
Dynamic professional with a proven track record at Jindal Films, excelling in inventory management and customer service. Recognized for enhancing productivity and resolving logistical challenges, I leverage analytical thinking and attention to detail to drive operational success. Committed to fostering team growth while maintaining exceptional service standards.
Overview
3
3
years of professional experience
Work History
Cusotmer Service Representative /Logistics Coordinator
Jindal films
Dubai
06.2023 - Current
- Delivered accurate service information to meet goal-directed development plan.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepares pro forma invoices and follows up on payments (L/C, draft/cash before shipment).
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Managed multiple accounts simultaneously, ensuring all deadlines were met.
- Maintained up-to-date records of all customer interactions using SAP ERP software.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Responded quickly to customer inquiries about order status or changes in schedules.
Administrative Assistant
Brocka Rebancos Comercial Broker
Dubai
10.2021 - 05.2023
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Conducted research on various topics as requested by management.
Education
MBA - Management
Belgorod State Technological University
Belgorod - Russia07-2020
BSc - Economics
Belgorod State Technological University
Belgorod - Russia07-2018
Skills
- Inventory management
- Problem-solving
- Analytical thinking
- Attention to detail
- Lean principles
- Shipping logistics
- SAP ERP
- Pro forma invoicing
- Customer service
- Data entry
- Time management
- Report generation
- Sales support
- Email management
- Logistics coordination
Languages
Spanish
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Timeline
Cusotmer Service Representative /Logistics Coordinator
Jindal films
06.2023 - Current
Administrative Assistant
Brocka Rebancos Comercial Broker
10.2021 - 05.2023
MBA - Management
Belgorod State Technological University
BSc - Economics
Belgorod State Technological University
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