Julie Samrout
Abu Dhabi
Summary
Personable business professional bringing success 7 years career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities.
Overview
9
9
years of professional experience
Work History
Personal Banker
Toronto Dominion Bank
03.2022 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Client Advisor
RBC Bank
09.2020 - 03.2022
- Informed and suggested new banking products to customers.
- Assisted customers in depositing and withdrawing cash.
- Assessed client's viability for financial services and facilitated closings and referrals.
- Completed daily logs, tracked data and managed clients' book of business.
- Opened new accounts according to laid down rules and guidelines.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated clients on financial topics and best practices.
- Researched current economic trends and investment opportunities to stay abreast of financial markets.
Assistant Manager
Guess
12.2017 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
Bank Teller
Byblos Bank
01.2015 - 08.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Human Ressource
Hec Montreal
Canada 06.2020
Certificat Organitional Leadership - Business
HEC Montreal
Canada 07.2019
BBA - Business Management
Saint Joseph University
Lebanon 07.2015
High School Diploma -
College Des Freres Deddeh
Lebanon 07.2014
Skills
- Financial Profiling
- Teller Auditing
- Asset Protection Strategies
- Interpersonal Skills
- Operational Efficiency
- Clients Rights
- Motivational Techniques
- Financial Services
- Branch Operations
- Customer Preferences
- Analytics Monitoring and Evaluation
- Project Planning
- Performance Evaluations
- Business Tracking
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Personal Banker
Toronto Dominion Bank
03.2022 - Current
Client Advisor
RBC Bank
09.2020 - 03.2022
Assistant Manager
Guess
12.2017 - 09.2020
Bank Teller
Byblos Bank
01.2015 - 08.2015
Human Ressource
Hec Montreal
Certificat Organitional Leadership - Business
HEC Montreal
BBA - Business Management
Saint Joseph University
High School Diploma -
College Des Freres Deddeh
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