Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

Juliet Stanley Chettiar

Dubai,U.A.E

Summary

Dedicated professional with extensive skills in customer service, problem solving, and market knowledge. CargoWise certified, with a strong focus on quality and documentation skills. Adept at multi-tasking and resolving conflicts, ensuring customer satisfaction through effective communication and listening. Proficient in IT skills, including Microsoft Office, with a comprehensive understanding of global geographic and industry knowledge. Committed to leveraging expertise to enhance customer-focused solutions and drive organizational success.

Overview

34
34
years of professional experience
1
1
Certification

Work history

Branch Manager

Noatum Middle East
Dubai, U.A.E
09.2008 - 05.2025
  • Respond to customer queries and provide email confirmations and quotations.
  • Available 24/7 to address customer needs.
  • Ensure compliance with contracts, transportation, and handling costs.
  • Manage and supervise delegation of operational and transportation tasks.
  • Collaborate with customers, colleagues, and third parties to meet deadlines.
  • Conduct inside sales activities, including quoting for ad hoc shipments and trucks.
  • Handle queries, quotations, bookings, and updates for domestic and GCC operations.
  • Invoice customers and close fortnightly reports for domestic and international accounts.
  • Generate per trip revenue reports for domestic and international operations.
  • Follow up on payments as needed.
  • Allocate trucks and drivers according to trip requirements.
  • Arrange ad hoc trucks for GCC movements.
  • Manage GCC operations, including documentation.
  • Maintain fuel records and petty cash.
  • Ensure communication and control through all phases of journey in GCC.
  • Prepare contracts and tenders based on customer needs.
  • Coordinate with authorities such as Dubai Police, SSD, SIRA, and MOD for exhibition logistics.
  • Coordinate with airlines to ensure cargo and documentation are according to local compliance.
  • Meeting arrangements of higher management with relevant departments and authorities.
  • Focal point of contact for Dubai Airports (DA) police, SSD, MOD and SIRA.
  • Arrange all relevant permits for defense equipment & critical cargo for both imports and exports.
  • Handling complete operations for both IMP & EXP exhibition goods.
  • Manage employee contracts.
  • Process work permits and visas for new employees.
  • Order office supplies and stationery.
  • Ensure timely maintenance and service of office equipment.
  • Maintain staff annual leave records.
  • Analyze work activities to make informed decisions.
  • Reinforce key expectations and improve department communication.
  • Manage daily operations and administration both internally and externally with Dubai and Sharjah Authorities and Customs.
  • Authorize decisions regarding third-party suppliers for trucks to GCC and within U.A.E. to meet customer requirements.
  • Oversee smooth and efficient daily RFS operations in Dubai, Sharjah, and Abu Dhabi, managing 50 drivers, 10 staff, and 28 vehicles.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Provided excellent customer service, securing client loyalty.
  • Streamlined business processes to enhance operational efficiency.
  • Led team meetings to foster communication and collaboration.
  • Ensured compliance with company policies, maintaining ethical standards.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Developed and implemented strategies for increased customer satisfaction.
  • Organised local marketing activities, boosting brand visibility within community.
  • Optimised financial procedures for improved fiscal management.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Improved branch productivity by implementing efficient work schedules.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Built partnerships with local businesses fostering community relations.
  • Managed daily operations to ensure smooth running of branch.
  • Coordinated with other branches for seamless service delivery.
  • Ensured branch met all regulatory requirements for safe operation.
  • Fostered positive work environment, improving overall team morale.
  • Conducted regular performance reviews for continuous employee development.
  • Implemented new training programmers for improved staff performance.
  • Directed day-to-day work of 11 employees and 40 driver's and motivated teams to exceed objectives.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Created and led successful business culture focused on performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Partnered with management team to optimise operations and reduce costs.
  • Monitored operations to assess and highlight results.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Established budgets based on historical, current and forecasted business data.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Worked with board of directors to establish objectives and decisively lead operations
  • Put in place clear controls for financial administration and business management.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Established strong rapport with stakeholders to enhance business credibility.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Served as official representative of organisation to public groups or government agencies.
  • Initiated aggressive hiring push and training of industry-renowned candidates to drive organizational improvements.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Implemented quality control measures, enhanced product standards.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Identified bottlenecks, implemented solutions, increased productivity.

Customer Solutions Coordinator

Dnata-PWC Airport Logistics LLC
Dubai
01.2005 - 01.2008
  • Handling Customers for both (Dom & GCC) Movements.
  • Handling operation for GCC and for Domestic whenever required.
  • Attending queries/ quotations/ bookings/ updates for Domestic & GCC.
  • Maintaining domestic truck details.
  • Arrange 3rd party trucks for Ad-hoc booking for domestic trucking on regular basis.
  • Checking and Verification supplier’s invoices.
  • Maintaining Dnata JFZ movements and sending email to concern person on weekly basis.
  • Arrange 3rd party trucks for GCC movements for DPAL direct departures.
  • Checking of revenue reports on daily basis for both Domestic & GCC.
  • Handling Exit certificates for GCC movements.
  • Employee Contract.
  • Processing for new employees work permit/ visas.
  • Ordering office stationeries.
  • Timely Maintenance/service of office equipment.
  • Maintaining staff’s annual leave records.
  • Issuing of LPO as per supplier invoice.
  • Ticket bookings for management business travel and for staff annual vacation.
  • Daily revenue report on daily basis for Dom & GCC.
  • Monthly closing for 3rd party trucks movements and send to a/c.
  • Monthly closing for Domestic & GCC reports and send to a/c.
  • Checking of invoice on monthly basis for both Dom & Intl.
  • Follow up on payment as and when required.

Customer Service Executive

GH Xpress
Dubai
07.2003 - 08.2005
  • Daily Freight Booking.
  • Customers Query.
  • RFS & Freight Status update to Airlines, Freight Forwarders & Local Customers.
  • Coordinating between operations & customers.
  • Billing Instruction.
  • Arrange Local Pick-up.
  • Insurance Claims.
  • Arrange trucking for GCC movements
  • Plan GCC border clearance

Customer Service / Administrative

LKP Shares & Securities Ltd
Bombay
06.1994 - 11.2000
  • Drafting letters for dealers.
  • Handling clients directly related to shares.
  • Handle customer’s queries related to shares.
  • Overall handling of office administration.
  • Depositing cheques/draft to bank, & other banking correspondence.
  • Directly dealing with stock exchange on daily basis.
  • Assisting for back office which deal with delivery of share, share transfer courier.

Customer Service / Office Assistance

OM Prakash & Co
Bombay
06.1993 - 04.1994
  • Attending customer service queries.
  • Co-ordination between production & sales dept.
  • Updating customers of the new product launch and discount scheme.
  • Assisting sales in follow up payments / good delivery/ customer request.
  • Maintaining & filling daily activities record.
  • Processing payments via bank draft / cheque.

Computer Operator/ Coordinator

Essem Textile
Bombay, India
01.1991 - 06.1993
  • Data Entry.
  • Keeping record of stock & regular update.
  • Customer invoicing, billing.
  • Inventory Report.
  • Preparing Salary Sheet from timesheet.
  • Handling Customer’s queries.
  • Overall handling administration.

Education

Graduate -

Delhi college

Skills

  • Cargo wise certified (Professional)
  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Listening
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information
  • Multi-tasking
  • Customer-focused
  • Industry knowledge
  • Global geographic knowledge
  • IT skills (Microsoft Office)

Personal Information

  • Date of birth: 07/04/76
  • Nationality: Indian
  • Marital status: Married
  • Visa status: Employment Visa

Languages

English
Fluent
HINDI
Fluent

Affiliations

  • MUSIC, MOVIES, DANCE, READING BOOKS

Accomplishments

CARGOWISE CERTIFIED

RA3 CERITFIED


Certification

CERTIFICATE FOR COMPLETION EQFM

BUSINESS WRITING SKILLS

CERTIFICATE OF APPRECIATION FOR IDEX, UMEX & ADPORTS

Timeline

Branch Manager

Noatum Middle East
09.2008 - 05.2025

Customer Solutions Coordinator

Dnata-PWC Airport Logistics LLC
01.2005 - 01.2008

Customer Service Executive

GH Xpress
07.2003 - 08.2005

Customer Service / Administrative

LKP Shares & Securities Ltd
06.1994 - 11.2000

Customer Service / Office Assistance

OM Prakash & Co
06.1993 - 04.1994

Computer Operator/ Coordinator

Essem Textile
01.1991 - 06.1993

Graduate -

Delhi college

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Juliet Stanley Chettiar