Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic
JULIET NJERI WANJIRU

JULIET NJERI WANJIRU

Dubai,United Arabs Emirates

Summary

Motivated professional with a solid background in delivering exceptional customer service and ensuring strict adherence to safety protocols. Skilled at creating memorable client experiences through effective multicultural communication and strong crisis management abilities. Maintains poise in high-pressure situations, promoting a calm and orderly environment. Dedicated to building positive team dynamics and continuously seeking opportunities for professional growth.



Overview

5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Designation Nurse

GERMAN NEUROSCIENCE CENTER
DUBAI, dubai
12.2021 - Current
  • Roles and responsibilities
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
  • Managed over 40 clients per day.
  • Collaborating with other professionals to optimize patients' comfort and families' understanding and adaptation
  • Providing holistic care to clients
  • Making patient feel comfortable and cared for resulting in 35% higher customer satisfaction.
  • Maintaining safe workplace environment without risk of health.
  • Prioritized health problems to assist clients in complex, urgent or emergency situations.
  • Maintained composure under pressure while handling multiple responsibilities resulting in high-quality service delivery.
  • Prepared medical equipment and instruments for procedures and assisted doctors in adjusting equipment's and taking their readings 25% faster than average.


Waitress/Hostess

Artcaffe Nairobi kenya
Nairobi, Kenya
09.2020 - 10.2021
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
  • Documented guest reservations and preferences, communicating changes to restaurant staff using Up Menu.
  • Manage 2-seating per night reservation system, with 100 guests per night.
  • Maintained clean and organized space to comply with hygiene and health regulations.
  • Worked in high-pressure situations whilst maintaining composure and professionalism.
  • Enhanced guest experience by welcoming patrons warmly upon arrival.

Education

Diploma - Community Health Nursing

Kenya Medical Training College
Kenya
09.2016 - 11.2020

Kenya Certificate of Secondary Education - High School

Kinungi Secondary School
Kenya
01.2011 - 10.2014

Some College (No Degree) - Customer Service

Alison Institute May 2022
Dubai
05.2022 - 06.2022

Skills

  • Customer service excellence
  • Safety Procedure compliance
  • Outstanding communication skills
  • Computerized charting specialist
  • Ability to work in team
  • Ethical decision-making
  • Basic life support skills
  • Resourcefulness

Languages

English
Proficient (C2)
Swahili
Native
French
Beginner

Certification

Community Health Nursing.

Customer service training, Alison Institute.

Affiliations

  • Yoga
  • Travelling

References

References available upon request.

Timeline

Some College (No Degree) - Customer Service

Alison Institute May 2022
05.2022 - 06.2022

Designation Nurse

GERMAN NEUROSCIENCE CENTER
12.2021 - Current

Waitress/Hostess

Artcaffe Nairobi kenya
09.2020 - 10.2021

Diploma - Community Health Nursing

Kenya Medical Training College
09.2016 - 11.2020

Kenya Certificate of Secondary Education - High School

Kinungi Secondary School
01.2011 - 10.2014
JULIET NJERI WANJIRU