JULIET NJERI WANJIRU
Dubai,United Arabs Emirates
Summary
Motivated professional with a solid background in delivering exceptional customer service and ensuring strict adherence to safety protocols. Skilled at creating memorable client experiences through effective multicultural communication and strong crisis management abilities. Maintains poise in high-pressure situations, promoting a calm and orderly environment. Dedicated to building positive team dynamics and continuously seeking opportunities for professional growth.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Designation Nurse
GERMAN NEUROSCIENCE CENTER
DUBAI, dubai
2021.12 - Current
- Roles and responsibilities
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
- Managed over 40 clients per day.
- Collaborating with other professionals to optimize patients' comfort and families' understanding and adaptation
- Providing holistic care to clients
- Making patient feel comfortable and cared for resulting in 35% higher customer satisfaction.
- Maintaining safe workplace environment without risk of health.
- Prioritized health problems to assist clients in complex, urgent or emergency situations.
- Maintained composure under pressure while handling multiple responsibilities resulting in high-quality service delivery.
- Prepared medical equipment and instruments for procedures and assisted doctors in adjusting equipment's and taking their readings 25% faster than average.
Waitress/Hostess
Artcaffe Nairobi kenya
Nairobi, Kenya
2020.09 - 2021.10
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Documented guest reservations and preferences, communicating changes to restaurant staff using Up Menu.
- Manage 2-seating per night reservation system, with 100 guests per night.
- Maintained clean and organized space to comply with hygiene and health regulations.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
Education
Diploma - Community Health Nursing
Kenya Medical Training College
Kenya 2016.09 - 2020.11
Kenya Certificate of Secondary Education - High School
Kinungi Secondary School
Kenya 2011.01 - 2014.10
Some College (No Degree) - Customer Service
Alison Institute May 2022
Dubai 2022.05 - 2022.06
Skills
- Customer service excellence
- Safety Procedure compliance
- Outstanding communication skills
- Computerized charting specialist
- Ability to work in team
- Ethical decision-making
- Basic life support skills
- Resourcefulness
Languages
English
Proficient (C2)
Swahili
Native
French
Beginner
Certification
Community Health Nursing.
Customer service training, Alison Institute.
Affiliations
- Yoga
- Travelling
References
References available upon request.
Timeline
Some College (No Degree) - Customer Service
Alison Institute May 2022
2022.05 - 2022.06
Designation Nurse
GERMAN NEUROSCIENCE CENTER
2021.12 - Current
Waitress/Hostess
Artcaffe Nairobi kenya
2020.09 - 2021.10
Diploma - Community Health Nursing
Kenya Medical Training College
2016.09 - 2020.11
Kenya Certificate of Secondary Education - High School
Kinungi Secondary School
2011.01 - 2014.10