JULIETTE KUETE TAPEO

Work History

AL FUTTAIM HEALTH HUB CLINIC

Dubai

01.2021 - 05.2023

Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Checked patient insurance, demographic, and health history to keep information current.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Adhered to strict HIPAA guidelines to protect patient privacy.
Transcribed phone messages and relayed to appropriate personnel.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Completed patient referrals to other medical specialists.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

AL SHAMEEL HOMECARE CENTER

ABU DHABI

01.2021 - 12.2021

Managed multi-line phone system and pleasantly greeted patients.
Checked patient insurance, demographic, and health history to keep information current.
Completed clerical duties and tasks for clinic administration.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
Performed various administrative tasks by filing, copying and faxing documents.
Placed new supply orders, managed inventory and restocked clerical spaces.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

AL ZEYARAT HOME HEALTHCARE CENTER

SHARJAH

01.2020 - 12.2020

Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Implemented medication and IV administration, catheter insertion, and airway management.
Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Managed patients recovering from medical or surgical procedures.

MAX HEALTHCARE CENTER

AL AYN

01.2019 - 01.2020

Aided patients with walking and limb exercises to improve strength and balance.
Delivered high standard of holistic care to patients to promote equality and dignity.
Maintained clean environment with due consideration to health and safety issues and infection control policy.
Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Compiled and maintained patient medical records to keep information complete and up-to-date.