Word
Julio Dava
Customer Service Agent
Maputo
Summary
Service-centric Restaurant Supervisor with 2 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Restaurant Supervisor
Micael Restaurant
08.2021 - 03.2023
- Managed inventory control, reducing waste and optimizing resources allocation.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Customer Service Representative
Multi Choice
02.2019 - 11.2020
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Sales Promoter
Tiger Brands
09.2019 - 12.2019
- Conducted market research to identify potential customers and develop targeted promotional strategies for increased sales success.
- Supported team members in achieving collective sales goals through collaboration, encouragement, and sharing best practices.
- Developed rapport with customers, resulting in repeat business and loyalty to the brand.
- Collaborated with store management to create eye-catching displays that attracted customer attention and promoted products effectively.
- Managed time efficiently to maximize productivity during peak hours while also dedicating sufficient resources toward administrative tasks when required.
- Evaluated competitor offerings and strategies, using this information to develop targeted approaches for differentiating our brand in the eyes of the consumer.
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Maintained up-to-date knowledge of industry trends, enabling the provision of relevant advice to customers seeking guidance on product selection.
Education
No Degree - English
Macuacua English School
Maputo 04.2001 -
High School Diploma -
Josina Secondary School
Maputo 04.2001 -
Associate of Science - Science And Geography
Laulane Secondary School
Maputo 04.2001 -
Skills
- Service quality enhancements
- Staff Management
- Conflict Resolution
- Health and safety standards
- Sales operations
- Resources Allocation
- Special Promotions
- Team Management
Software
Excell
Social Media
Timeline
Restaurant Supervisor
Micael Restaurant
08.2021 - 03.2023
Sales Promoter
Tiger Brands
09.2019 - 12.2019
Customer Service Representative
Multi Choice
02.2019 - 11.2020
No Degree - English
Macuacua English School
04.2001 -
High School Diploma -
Josina Secondary School
04.2001 -
Associate of Science - Science And Geography
Laulane Secondary School
04.2001 -
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