Julius Atwiine
Customer Service Specialist
Abu Dhabi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Jones the grocer
Abu dhabi
12.2020 - 07.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with opening accounts and signing up for new services.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Telesales Agent
Aseertime LLC
Abu dhabi
05.2019 - 11.2020
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily and weekly sales reporting using assigned tools.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered calls, took messages and transferred calls to correct individuals.
- Informed current and prospective customers of promotions and new or upgraded products.
- Called prospective customers in designated market area to qualify leads.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded and updated customer information in online systems.
- Conducted database research to identify potential leads and determine contact information.
- Followed up with customers to solicit further sales.
Education
BBA - Business Administration And Management
Uganda Martyrs University-hkozi
Uganda-kampala 10.2015 - 11.2015
Food Safety
National Food Safety Training Center
Abu Dhabi 06.2022 - 06.2022
Skills
Report preparation
Sales expertise
Complaint resolution
Customer Relations
Telephone etiquette
Excellent written and oral communication
Good communication skills
Receiving support
Money handling abilities
International sales support
Professional telephone demeanor
Creative problem solving
Key stakeholder relationship building
Administrative support
Retail store support
Account management
Order fulfillment
CRM
Route dispatch
Recordkeeping strengths
Microsoft office,excel and Nav software
Teamplayer
English proficiency[oral and written]
Timeline
Food Safety
National Food Safety Training Center
06.2022 - 06.2022
Customer Service Specialist
Jones the grocer
12.2020 - 07.2022
Telesales Agent
Aseertime LLC
05.2019 - 11.2020
BBA - Business Administration And Management
Uganda Martyrs University-hkozi
10.2015 - 11.2015