Jullanar Yousef
administrative assistant
Dubai,UAE
Summary
Dynamic Administrative Assistant with proven expertise in office management and administrative support. Excelled in document control and customer service, enhancing office efficiency and client satisfaction.. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Administrative Assistant
Sr8 Car Rental
Dubai
04.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Bachelor of Arts - English Literature
Tishreen University
Syria 05.2016 - 04.2020
Skills
Administrative Support
Data Entry
Computer Skills
Filing
Mail handling
Microsoft Excel
Microsoft Word
Document Control
Customer Service
Computer Proficiency
Time Management
Office Management
Customer and client relations
Meeting planning
File Organization
Calendar Management
Minute Taking
Social media knowledge
Professional Communication
Internet Research
Event Coordination
Internal Communications
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Certification
Digital journalism
Interests
Reading
Swimming
Social media
Content writing
Timeline
Administrative Assistant
Sr8 Car Rental
04.2023 - 03.2024
Digital marketing
12-2022
Digital journalism
01-2022
Customer service
06-2021
Bachelor of Arts - English Literature
Tishreen University
05.2016 - 04.2020
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