JUMA SSERUBOGO
UGANDA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful.
Overview
18
18
years of professional experience
Work History
Concierge
Emrill Services LLC
02.2021 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Receptionist
Hill Top Hotel
03.2008 - 01.2010
Bell Boy
Nimuloodi Hotel
02.2006 - 02.2007
Education
High School Diploma -
Almond College School Semuto
Uganda04.2005
Skills
- Guest Experiences
- Safety Procedures
- Hospitality Management
- Aviation Regulations
- Luggage Assistance
Languages
English
Advanced (C1)
luganda
Bilingual or Proficient (C2)
Timeline
Concierge
Emrill Services LLC
02.2021 - Current
Receptionist
Hill Top Hotel
03.2008 - 01.2010
Bell Boy
Nimuloodi Hotel
02.2006 - 02.2007
High School Diploma -
Almond College School Semuto
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