Jumana Mohammed
Dubai,UAE
Summary
Highly skilled professional with expertise in payroll management, data analysis, and quality assurance. Demonstrates exceptional detail orientation and adaptability, ensuring accurate and efficient operations. Proven leadership skills and experience in change management drive successful team performance and organizational improvements. Quick learner committed to continuous professional development and excellence in all tasks undertaken.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
HRIS Specialist - SAP HCM & SuccessFactors
GMG (Gulf Marketing Group)
Dubai, UAE
08.2024 - 01.2025
- Ensured HR systems compliance with global standards and business requirements by testing changes, managing change requests, and supporting HR systems, data, and OM projects
- Action data uploads where either volume or complexity require specific HRIS expertise
- Conducted HR data compilation and error report monitoring
- Take necessary action to correct/resolve errors in the SF
- Assist in the enhancement and troubleshooting of HR system tools and processes
- Contribute to payroll inputs, ensuring accuracy and timeliness
- Respond to employee and client inquiries regarding HR policies, procedures, and benefits
- Prepared documentation and updates on standard operating procedures for 1st level support
- Resolved technical issues promptly, enhancing overall system performance.
- Collaborated effectively with cross-functional teams for facilitating seamless integration between SF and S4 HANA.
HRIS Project Implementation Support
Affluent Software Innovations Pte Ltd
Singapore, Remote
04.2023 - 02.2024
- Liaised with business users and stakeholders to understand business needs, gather input, document process requirements and implement solutions in SAP HCM and SuccessFactors.
- Identify and suggest improvements to streamline processes, workflows, and systems.
- Managed application requests, support, and maintenance with internal teams and external vendors at L1/L2/L3 levels.
- Collaborated with technical team on UAT and integration testing.
- Developed standard operational procedures for various SAP Payroll and HR modules
- Developed functional specification documents (FSDs), test plans, test scripts, UAT reports, operation manuals, and user guides for implementing client-requested solutions.
- Supported the project manager with project deliverables and plans, including the delivery of project governance plan (PGP).
- Facilitated end-user training for seamless SAP HCM and SuccessFactors adoption
- Specialized in ERP system operations, offering HCM and SuccessFactors expertise
SENIOR ASSOCIATE, SAP HCM Application Specialist
Alight Solutions (Previously known as NGA HR)
Hyderabad, India
05.2021 - 02.2023
- Responsible for providing the necessary support and assistance in implementing the solution or solving the incidence in SAP Solutions
- Collaborates with functional teams and clients to configure enhancements/changes based on business needs and statutory requirements
- Ensures prompt resolution of easy and medium complexity issues related to application functionality
- Supports clients in understanding and using the application effectively
- Experienced in managing HR and payroll accounts across multiple countries
- Ensures proper implementation of solutions across different environments
- Proficient in SAP Position workflow management, PA, and OM modules
- Sets up test data, executes tests, and deploys changes after client approval
- Investigates and addresses escalations, performing root cause analysis for recurring incidents
- Participates in SAP table parametrization and error resolution
- Monitors background jobs, including payroll and data integration, in coordination with the technical team
- Participated in functional meetings and workshops to gather input, validate suggested changes, and implement it
SENIOR ASSOCIATE - HR & Payroll
Alight Solutions (Previously known as NGA HR)
Kochi, India
03.2013 - 04.2021
- Managed employee lifecycle processes, recruitment, offboarding, and payroll reconciliation using SAP SuccessFactors
- Handle recruitment and internal movements via Success Factors ATS
- Handle Offboarding tasks such as exit formalities, FnF calculations, reference letters, and exit documentation
- Reconcile payroll interface files to ensure accurate payroll information and timely payment to employees
- Assist with year-end activities like data cleansing, YTD reconciliation, form validation, and tax filing
- Address employee queries on various topics and provide platform support
- Monitor SuccessFactors Master Data for accuracy and report any discrepancies to relevant teams
- Actively participated in all phases of the system transition, including testing, data migration, parallel run, and the transition from PeopleSoft to SuccessFactors
- Possess expertise in SuccessFactors Modules and SAP HCM HANA model
- Utilized Excel skills to extract and analyze data, generate reports, and provide actionable insights to stakeholders
Education
Bachelors - Business Administration
University Institute of Technology
Alappuzha, Kerala 08.2008 - 07.2011
Diploma - Java Technologies
NIIT
Alappuzha, Kerala 09.2011 - 01.2013
Skills
- Payroll Management
- Data Analysis
- Detail Orientation
- Quality Assurance
- Quick Learner
- Adaptability
- Leadership skills
- Change management
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Accomplishments
- NGA Hero Award for the value ‘EXCELLENCE’ for playing a key role in PeopleSoft to SuccessFactors transition (Data migration) during 2014 -15.
- CSAT Award for the year 2018 for being client-centric by delivering outstanding customer service.
- Hero Awards for the value ‘RESPONSIBLE’,’ EXCELLENT’, and ‘ONE TEAM’.
- Identify and suggest improvements to streamline processes, workflows, and systems.
- Managed application requests, support, and maintenance with internal teams and external vendors at L1/L2/L3 levels.
- Worked with the technical team to perform UAT and integration testing.
- Documented standard operational procedures for various SAP Payroll and HR modules.
- Developed functional specification documents (FSDs), test plans, test scripts, UAT reports, operation manuals, and user guides for implementing client-requested solutions.
- Supported the project manager with project deliverables and plans, including the delivery of project governance plan (PGP).
- Conducted training sessions for end-users on SAP HCM and SuccessFactors functionalities, ensuring a smooth transition and adoption of new systems.
- Served as subject matter expert in ERP (HCM and SuccessFactors) solutions, providing system operation and business process support.
Personal Information
- Date of birth: 12/28/90
- Marital status: Married
References
References available upon request.
Timeline
HRIS Specialist - SAP HCM & SuccessFactors
GMG (Gulf Marketing Group)
08.2024 - 01.2025
HRIS Project Implementation Support
Affluent Software Innovations Pte Ltd
04.2023 - 02.2024
SENIOR ASSOCIATE, SAP HCM Application Specialist
Alight Solutions (Previously known as NGA HR)
05.2021 - 02.2023
SENIOR ASSOCIATE - HR & Payroll
Alight Solutions (Previously known as NGA HR)
03.2013 - 04.2021
Diploma - Java Technologies
NIIT
09.2011 - 01.2013
Bachelors - Business Administration
University Institute of Technology
08.2008 - 07.2011
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