Junaid Ajaz Ahmed
Dubai,United Arab Emirates
Summary
Dynamic professional with a strong foundation in verbal and written communication, team collaboration, and customer service. Demonstrates exceptional organizational skills and team leadership, fostering a supportive and adaptable work environment. Committed to leveraging these competencies to drive success in future roles while continuously enhancing customer satisfaction and team performance.
Overview
3
3
Languages
15
15
years of post-secondary education
9
9
years of professional experience
Work history
Content Moderator/Customer relations
Teleperformance
Dubai
2024.01 - 2026.08
- Moderated user-generated content to ensure compliance with community standards.
- Collaborated with cross-functional teams to enhance content quality and user experience.
- Analyzed trends and flagged potential issues to improve platform safety.
- Provided feedback to management on content policies and user behavior.
- Upheld brand reputation for safety by consistently monitoring and moderating online discussions.
Customer sales representative
Sun & Sand sports
Dubai
2023.01 - 2024.07
- Managed customer complaints, improving overall satisfaction.
- Met daily targets whilst maintaining a positive attitude under pressure.
- Built rapport with customers through friendly yet professional behaviour.
- Provided product information, influencing purchase decisions.
Sales Representative - Customer service
Virgin Megastores
Dubai
2018.01 - 2020.01
- Implemented personalized customer service strategies, resulting in a rate of over 95%.
- 20% increase in customer satisfaction scores. Developed and implemented a customer feedback system, leading to a 15% reduction in customer complaints.
- Established and maintained strong relationships with key clients, resulting in a 15% increase in repeat business.
- Utilized a consultative approach to understand customer needs and recommend tailored solutions, resulting in a 30% increase in average order value.
Cargo Agent
Emirates Airlines
2018.11 - 2020.09
- Orchestrated the handling and processing of over 500 cargo shipments monthly, ensuring timely delivery and compliance with safety regulations.
- Managed import and export documentation for an average of 200 cargo transactions weekly, facilitating smooth transits and minimizing clearance delays.
- Utilized cargo management systems to track and monitor cargo movements, achieving 15% improvements in operational efficiency.
- Collaborated with airline staff and ground handling agents to coordinate cargo operations, achieving an on-time departure rate.
Sales assistant
Adidas
Dubai
2018.03 - 2018.11
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Monitored trends in consumer behaviour with keen attention to detail.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Conducted daily inventory checks to manage stock levels accurately.
Education
Bachelor of Business Management - Business
Brillanze University
Dubai 2016.01 - 2018.01
A-Levels - Higher Secondary
Stone Coast Academy
Dubai 2014.01 - 2016.01
Primary - High School - Commerce
British, Indian schools
Sharjah 2003.01 - 2014.01
Skills
- Verbal and written communication
- Team collaboration
- Customer service
- Organizational skills
- Team leadership
- Adaptability and support
Language
English
Fluent
Arabic
Advanced
Urdu
Native
Timeline
Content Moderator/Customer relations
Teleperformance
2024.01 - 2026.08
Customer sales representative
Sun & Sand sports
2023.01 - 2024.07
Cargo Agent
Emirates Airlines
2018.11 - 2020.09
Sales assistant
Adidas
2018.03 - 2018.11
Sales Representative - Customer service
Virgin Megastores
2018.01 - 2020.01
Bachelor of Business Management - Business
Brillanze University
2016.01 - 2018.01
A-Levels - Higher Secondary
Stone Coast Academy
2014.01 - 2016.01
Primary - High School - Commerce
British, Indian schools
2003.01 - 2014.01