JUNAID BIN NAZAR
DUBAI,UAE
Summary
Expert in CRM software, enhancing customer engagement and retention through technology. Demonstrated ability to communicate effectively with service teams and customers, ensuring high-quality service delivery. Skilled in managing inventory and liaising with manufacturers regarding spare parts quality, availability, and pricing. Experienced in contract renewals, invoice submissions, and payment collections, with a track record of successful monthly discussions on project status and annual achievement reporting.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Service supervisor
Lasetech drug store llc
Dubai, united arab emirates
2020.11 - Current
- Conducted routine inspections for maintaining high-quality services.
- Developed strategies to enhance overall service quality.
- Coordinated with other departments to streamline workflows, enhancing overall productivity.
- Assisted customers with enquiries, providing exceptional customer service.
Senior engineer
Al remaal Al fayrouziya medical equipment's
Dubai, United arab emirates
2019.11 - 2020.11
- Prepared technical reports to communicate project progress and outcomes.
- Mentored junior engineers, aiding professional growth and development.
- Established effective maintenance schedules for long-term equipment functionality.
Service engineer
Lasetech drug store llc
Dubai, united arab emirates
2017.11 - 2019.11
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Verified correct installation of new equipment, guaranteed optimal operation from the start.
Education
Bachelor of Engineering - Mechanical engineering
PARK COLLEGE OF TECHNOLOGY
INDIA 2009.09 - 2013.07
High School Diploma - HIGHER SECONDARY EDUCATION
ICA ENGLISH HIGHER SECONDARY SCHOOL
INDIA 03.2007 - 03.2009
Skills
- CRM software expertise
- Effective communication
- Team inclusion
- Quality assurance analysis
- Leadership of staff
- Operational management
Languages
English
Fluent
Arabic
Elementary
Certification
Quanta System SpA
Asthetic laser machine systems
Malpensa , Italy
Timeline
Service supervisor
Lasetech drug store llc
2020.11 - Current
Senior engineer
Al remaal Al fayrouziya medical equipment's
2019.11 - 2020.11
Service engineer
Lasetech drug store llc
2017.11 - 2019.11
Bachelor of Engineering - Mechanical engineering
PARK COLLEGE OF TECHNOLOGY
2009.09 - 2013.07
High School Diploma - HIGHER SECONDARY EDUCATION
ICA ENGLISH HIGHER SECONDARY SCHOOL
03.2007 - 03.2009