JUNAID M
Summary
Dynamic and detail-oriented professional with a proven track record of managing competing priorities and consistently achieving challenging performance targets. Exceptional ability to thrive under pressure while executing physically demanding tasks. Safety-conscious team player recognized for reliability and a strong attendance record, contributing to a positive and productive work environment. Committed to delivering high-quality results and fostering collaboration within diverse teams.
Overview
10
10
years of professional experience
Work History
HVAC TECHNICIAN
EMRILL SERVICES DUBAI
11.2023 - Current
- Install, maintain, and repair HVAC and refrigeration systems.
- Diagnose mechanical and electrical faults in HVAC systems.
- Perform routine inspections and preventative maintenance.
- Ensure systems operate efficiently and meet safety standards.
- Interpret blueprints, wiring diagrams, and technical manuals.
- Comply with local HVAC codes and regulations.
- Provide excellent customer service and support.
- Maintain tools and equipment in good working condition.
SERVICE ADVISOR
GERMAN MOTORS KERALA
01.2020 - 01.2022
- Greet customers and listen to their service requests in a professional manner.
- Accurately record customer concerns and vehicle information.
- Provide service estimates, explain repair details, and obtain necessary approvals.
- Schedule service appointments and manage daily service operations.
- Coordinate with technicians and ensure timely completion of repairs/maintenance.
- Keep customers updated on repair progress and additional work if required.
- Inspect completed work and ensure customer satisfaction before delivery.
- Handle customer complaints and resolve issues effectively.
- Promote additional products and services where appropriate.
- Maintain service records, invoices, and warranty documentation.
PLANT OPERATOR
INDIAN MARINE INDUSTRIES
01.2017 - 01.2020
- Using Kirloskar compressor 7-2 and 5-1
- Accumulator used to pump ammonia into tunnel
- Freezing sea food at -40 degree Celsius
- Freon store unit (-23 degree Celsius)
SERVICE ADVISOR
BHARAT BENZ
01.2017 - 01.2017
- Greet customers and listen to their service requests in a professional manner.
- Accurately record customer concerns and vehicle information.
- Provide service estimates, explain repair details, and obtain necessary approvals.
- Schedule service appointments and manage daily service operations.
- Coordinate with technicians and ensure timely completion of repairs/maintenance.
- Keep customers updated on repair progress and additional work if required.
- Inspect completed work and ensure customer satisfaction before delivery.
- Handle customer complaints and resolve issues effectively.
- Promote additional products and services where appropriate.
- Maintain service records, invoices, and warranty documentation.
SERVICE ADVISOR
MOHANDAS MOTORS KERALA
01.2016 - 01.2017
- Greet customers and listen to their service requests in a professional manner.
- Accurately record customer concerns and vehicle information.
- Provide service estimates, explain repair details, and obtain necessary approvals.
- Schedule service appointments and manage daily service operations.
- Coordinate with technicians and ensure timely completion of repairs/maintenance.
- Keep customers updated on repair progress and additional work if required.
- Inspect completed work and ensure customer satisfaction before delivery.
- Handle customer complaints and resolve issues effectively.
- Promote additional products and services where appropriate.
- Maintain service records, invoices, and warranty documentation.
MECHANICAL ASSISTANT
KSRTC CENTRAL WORKSHOP
01.2016 - 01.2015
- Follow the instructions given by supervisor
- Basic repairs under the guidance of a mechanic.
- Routine maintenance task like oil changes.
- Put together maintenance records and documentation
Education
Bachelor of Technology - Mechanical Engineering
Kerala University
01.2012
Skills
- Technical troubleshooting
- Recovering and recycling
- Cooling systems maintenance
- Chiller systems
Timeline
HVAC TECHNICIAN
EMRILL SERVICES DUBAI
11.2023 - Current
SERVICE ADVISOR
GERMAN MOTORS KERALA
01.2020 - 01.2022
PLANT OPERATOR
INDIAN MARINE INDUSTRIES
01.2017 - 01.2020
SERVICE ADVISOR
BHARAT BENZ
01.2017 - 01.2017
SERVICE ADVISOR
MOHANDAS MOTORS KERALA
01.2016 - 01.2017
MECHANICAL ASSISTANT
KSRTC CENTRAL WORKSHOP
01.2016 - 01.2015
Bachelor of Technology - Mechanical Engineering
Kerala University
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