Junaid Shafi
Dubai
Summary
Dynamic Ground Operations Supervisor at Atlas Air Worldwide with expertise in operations management and team leadership. Enhanced customer satisfaction through effective conflict resolution and optimized resource allocation. Proven track record in performance monitoring and compliance with safety standards, driving operational excellence and fostering strong client relationships.
More than 15 Years of Experience mainly in Ramp Operations and Ground Dispatch in major Airports like
DXB,SHJ,AUH,DWC.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ground Operations Supervisor
Atlas Air Worldwide
10.2009 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Commerce - • Accounting, Business Mathematics And Statistics
University Of Punjab
Lahore, Pakistan02-1999
Skills
- Operations management
- Load Control Certification
- ULD Management
- Performance monitoring
- Employee supervision
- Staff supervision
- Safety oversight
- Ramp Operations
- Warehouse operations
- Logistics coordination
- Incident reporting
- Team leadership
Certification
Airport Operations Fundamentals
Airport ramp Services
Passenger Ground Services
Cargo Introductory
Cargo Supply Chain and Transport Modes
Air cargo Advanced Marketing
IATA Cargo Security Awareness
Timeline
Ground Operations Supervisor
Atlas Air Worldwide
10.2009 - Current
Bachelor of Commerce - • Accounting, Business Mathematics And Statistics
University Of Punjab
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