Junaid Sheikh
Customer Service/ Call Center (Fluent In Arabic/English)
Dubai
Summary
Adaptable Call Center Representative/Customer Service with 5 years of expertise assisting customers with questions and concerns. Talented at logging detailed information for each call and providing regular reports to management. Expert at retaining customers by providing accurate information and thoughtful answers. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication.
Overview
2
2
years of professional experience
1
1
Language
Work History
Call Center Agent
01.2019
- Cupola-Project handling (Al Ansari Call center, Manage large amount of inbound & outbound calls in a timely manner
- Reporting any frauds to concerning authority
- Provide customer service i.e
- Activating, Deactivating, and blocking cards pertaining to al ansari exchange
- Solving customer complaints regarding transactions
- Proper follow up & escalations regarding the transaction & card issues
- Performs other task given by the manager
- Elevated customer satisfaction rating by resolving issues for speedy resolution.
Travel Agent
Faizan Travel Agency
01.2016
- Promoting and marketing the business
- Dealing with customer queries and complaints
- Providing advice about visas or passports
- Selling holidays and insurance
- Meeting profit or sales targets
Sales Promoter
THREADSME ADVERTISING COMPANY
01.2015
- Promoting the brand
- Completing the sales target
- Getting feedback from the Shoppers
- Customer invoice bill preparing
- Daily sales report sending to manager
- Handling customer inquiry complaints
- Qualifications 12th grade - Our own High school Al warqaa, Dubai UAE
- 10th Grade - Our own High school Al warqaa, Dubai UAE
Call Center Agent
Integers Smart Call Center
01.2017 - 01.2019
- Updating clients by explaining procedures; answering questions; providing information
- Answer incoming calls and respond to customer’s emails
- Promote products and place customer orders in the computer system
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
Education
Our Own High School Alwarqaa
Dubai,UAE 04.2001 -
Skills
Professional Skillsundefined
Timeline
Call Center Agent
01.2019
Call Center Agent
Integers Smart Call Center
01.2017 - 01.2019
Travel Agent
Faizan Travel Agency
01.2016
Sales Promoter
THREADSME ADVERTISING COMPANY
01.2015
Our Own High School Alwarqaa
04.2001 -
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA