Junfer Mercader
Summary
Accomplished Restaurant leader offering 8+ years of service industry experience. Supports management with resource allocation and operations management. Promoted twice in span of 2 years. 3 years in management level up to date.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Supervisor
Circle Cafe
Dubai
03.2021 - Current
Senior Server
Circle Cafe
Dubai
01.2020 - 03.2021
Food Server
Circle Cafe
Dubai
09.2017 - 01.2020
Circle Cafe Management
Duties And Responsibilities
- Performed various financial activities such as cash handling, deposit preparation, and payroll
- Kept team current on changing menu offerings, planned promotions, and service standards
- Placed accurate supply orders based on previous usage trends and expected demands
- Boosted sales continuously through proactive team-wide sales strategies
- Tracked inventory and notified management of supply needs for optimal service standards
- Created festive atmosphere for guests with seamless service delivery in business and beach vibe restaurant
- Maintained team professionalism by enforcing appearance and behavior standards
- Forecasted resource requirements using customer and demand data
- Trained team to provide high quality service to guarantee customer satisfaction
- Addressed customer issues by validating complaints and exchanging ordered food
- Minimized costs through food, supply and waste tracking and control
- Upgraded dining experience with clear objectives, careful monitoring and consistent leadership
- Secured money and prevented losses with register and cash handling controls
- Increased profits with special offerings, seasonal changes and promotions
- Developed staff skills through training and mentoring
- Achieved high inspection scores by managing food handling and safety procedures.; Maintained clean, sanitized and well-stocked work areas with consistent attention to upkeep
- Helped customers choose menu items with advice, answers to questions and assistance with dietary concerns
- Identified concerns of customers and reported to management to resolve issues
- Maximized satisfaction with prompt handling of special requests and retrieving extra items
- Prepared checks and handled payments via cash, card and mobile phone
- Arranged tables, folded napkins and replenished condiments before arrival of customers
- Increased revenue with skilled suggestions of additional purchases, especially high-profit items.
Food Server
Carluccio's
09.2014 - 09.2017
- Set up counters and steam tables, filled beverage dispensers and prepared coffee and hot water for tea
- Coordinated customer order bills and payment processing
- Anticipated customer needs, providing beverage refills and asking questions about allergies and preferences
- Greeted guests promptly and pleasantly, explaining wait times and seating arrangements
- Followed up with guests to ensure satisfaction, replenishing food and drink items
- Cleared and cleaned tables quickly and efficiently
- Maintained cleanliness and presentation in dining areas
- Took accurate food and drink orders and entered information into POS system.
Education
High School Diploma -
Pasig National High School
06.2005 - 04.2009
Diploma of Education - Human Resources Management/Personnel Administration
Filipino Institute
07.2016 - 07.2016
Licenses & Certifications Person-In-Charge - TSI Quality Services - undefined
Expires Jan 2027 - undefined
Skills
cash handlingundefined
Timeline
Restaurant Supervisor
Circle Cafe
03.2021 - Current
Senior Server
Circle Cafe
01.2020 - 03.2021
Food Server
Circle Cafe
09.2017 - 01.2020
Diploma of Education - Human Resources Management/Personnel Administration
Filipino Institute
07.2016 - 07.2016
Food Server
Carluccio's
09.2014 - 09.2017
High School Diploma -
Pasig National High School
06.2005 - 04.2009
Circle Cafe Management
Duties And Responsibilities
Licenses & Certifications Person-In-Charge - TSI Quality Services - undefined
Expires Jan 2027 - undefined
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