Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Junju Isaac

Dubai ,UAE

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Customer service representative

Khazna Data Center
Dubai, UAE
10.2022 - Current
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Streamlined processes through efficient record keeping.
  • Performed administrative duties contributing towards smooth store operations.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Provided top-notch support for increased customer satisfaction.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Collaborated with sales team to maximize product visibility and sales.

Mailroom assistant

DU Telecommunication
Dubai, UAE
06.2018 - 08.2021
  • Streamlined work processes through diligent maintenance of mailing equipment.
  • Provided quality customer service, resulting in improved professional relationships.
  • Maintained order in the workplace by keeping the mailroom tidy and organized.
  • Sorted and categorized mail efficiently for prompt distribution.
  • Ensured security with careful handling of confidential documents and packages.
  • Delivered internal mails promptly, ensuring seamless communication across departments.
  • Facilitated communication with proper handling of interoffice materials.
  • Coordinated with courier services for timely package deliveries.
  • Hand-sorted letters and small parcels, placing in postal trays for distribution.
  • Assisted in administrative tasks to support smooth office operations.
  • Performed routine checks on postal scales, ensuring accurate weight measurements.
  • Unloaded mail and parcels using appropriate bending and lifting techniques, avoiding injury.

Site cleaning supervisor

Farnek Services LLC
Dubai, UAE
08.2015 - 03.2017
  • Improved team morale with regular communication and feedback sessions.
  • Conducted regular inspections to guarantee quality control standards were met.
  • Liaised with clients and management to understand specific cleaning requirements, providing customised services accordingly.
  • Adhered to company policies and procedures whilst carrying out all duties assigned.


Education

Certificate in Business Administrati - Business Administration

YMCA Comprehensive Institute
Kampala, Uganda
08.2011 - 11.2013

Skills

  • Efficient telephonic etiquette
  • Microsoft suite expertise
  • Email correspondence expertise
  • Strong written communication
  • Helpdesk operations
  • Data entry proficiency
  • Fluent in sign language
  • Cash handling
  • Invoice processing

Affiliations

  • Gym, Football,Swiming

Timeline

Customer service representative

Khazna Data Center
10.2022 - Current

Mailroom assistant

DU Telecommunication
06.2018 - 08.2021

Site cleaning supervisor

Farnek Services LLC
08.2015 - 03.2017

Certificate in Business Administrati - Business Administration

YMCA Comprehensive Institute
08.2011 - 11.2013

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Junju Isaac