Junnelma Grueso
Dasmariñas City,Philippines
Summary
Dedicated professional with expertise in SAP Business One, specialising in Basic Logistics and Payroll Management. Proficient in Microsoft Office and computer literate, with strong skills in customer service, problem-solving, and multi-tasking. Experienced in managing customer complaints and email communications, with a focus on creative problem-solving and active listening. Committed to leveraging skills to enhance operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Representative
Sky Freight Forwarders Inc.
Paranaque City
2024.09 - 2025.03
- Monitor and handle incoming shipments.
- Update the consignee and agent on shipment status.
- Generate daily reports.
- Use the Geodis site to track shipments.
- Answer calls regarding consignee and shipper concerns.
- Check documents to ensure accuracy for incoming and outgoing shipments.
- Respond to inquiries from other clients.
On-the-Job Trainee
Nague Malic Magnawa & Associates Customs Broker
Parañaque City
2022.06 - 2022.08
- Worked with different departments such as, Import Department, Transshipment Department and Export Department.
- Learned new materials, processes, and programs quickly.
- Adhered to corporate data confidentiality rules.
- Filing of Goods Declaration & Export Declaration via BOC Portal
- Pre-lodgement via CDEC VASP
Education
Bachelor of Science - Customs Administration
Emilio Aguinaldo College
Dasmariñas, Cavite 2018.01 - 2023.01
Senior High School - STEM strand
Congressional Integrated National High School
Dasmariñas, Cavite 2016.01 - 2018.01
Skills
- SAP Business One - Basic Logistics Management
- SAP Business One - Payroll Management
- Computer literate
- Knowledgeable in Microsoft Office
- Customer Service
- Problem-solving
- Multi-tasking
- Customer complaint management
- Creative problem solving
- Email management
- Active listening
Timeline
Customer Service Representative
Sky Freight Forwarders Inc.
2024.09 - 2025.03
On-the-Job Trainee
Nague Malic Magnawa & Associates Customs Broker
2022.06 - 2022.08
Bachelor of Science - Customs Administration
Emilio Aguinaldo College
2018.01 - 2023.01
Senior High School - STEM strand
Congressional Integrated National High School
2016.01 - 2018.01