Junot Razakarison
Dubai
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Virgin Mobile UAE
10.2023 - Current
- Enjoying large volume of chats and calls on daily basis
- Finding the opportunity to upsell products to customers
- Engaging with troubleshooting process to solve technical issues
- Handling customer complaints in the best way possible
- Managing customer accounts and maintaining accurate records
- Escalating issues to proper departments
- Updating customer’s account information
- Adhering to all of company’s policies and procedures
- Building lasting relationships with customers and ensuring they feel supported and valued.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Distribution Center Clerk and sales agent
LDS Distribution Center
11.2022 - 07.2023
- Omnichannel customer resolution management (Phone, Web, Chat, In-Person)
- Fulfilled orders and inventory or the company on weekly basis
- Played role as sales representative(B2B), calling prospects on the phone
- Worked with different couriers including DHL in Madagascar
- Managed Invoices and payments of customers
- Responsible for Distribution Center/Store opening and closing
- Managed B2B & B2C relationships/orders across the entire country
- Scheduled appointments for clients and manager meetings, prepared reports, and maintained databases
- Full cycle inventory management (stock count, system reconciliation, distribution)
- Logistics management - Tracking/preparing/billing/shipping orders via courier
- Coached/Educated B2B customers how to best use online ordering systems.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Increased efficiency by streamlining filing systems and organizing important documents.
Customer Service Representative
ADM Value
06.2021 - 10.2022
- Outbound & Inbound Omnichannel Customer Resolution (call, chat, email)
- Average shift = 240 emails, 15 calls, and large volume of chats
- Detected Fraud using a host of online and proprietary tools
- Solved customer issues in fast-paced environment
- Achieved performance targets and followed company policies
- Proactive customer delight follow up
- Continuous learning of new technology solutions.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Leader
Amazon Customer service
09.2019 - 06.2021
- Drove daily/monthly team results via targeted goal setting and achievement process
- 3rd Party Sellers – Processing, verifying, educating
- Helped process the orders and delivery for customers
- Provided greater-than-expected customer experience
- Managed customer accounts and maintained accurate records
- Worked with multiple departments, especially technical and courier departments.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Education
Bachelor of Science - Business Management
Brigham Young University
Rexburg, Idaho USA04.2027
Customer relations and sales-Certificate -
University of Toamasina
12.2016
Skills
- Fluent in English, French
- 6-year call center experience (PBO experience)
- Expert in working across multiple platforms (voice calls, live chat, email, social media…)
- High integrity and honesty
- Proactive and self-motivator (go beyond what is required)
- Sense of ownership and accountability
- Team player
- Microsoft Office suite (Excel, PPT, Word)
Certification
- English LanguageTraining - 3 years
Football
I play Football as a hobby.
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Customer Service Representative
Virgin Mobile UAE
10.2023 - Current
Distribution Center Clerk and sales agent
LDS Distribution Center
11.2022 - 07.2023
Customer Service Representative
ADM Value
06.2021 - 10.2022
Team Leader
Amazon Customer service
09.2019 - 06.2021
Bachelor of Science - Business Management
Brigham Young University
Customer relations and sales-Certificate -
University of Toamasina
- English LanguageTraining - 3 years
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