JUNREL ESTRABELA
Dubai,DU
Summary
Friendly Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. I am an optimistic and highly motivated professional with combined work experience in Sales, Admin, Visual Merchandising, Customer Service, and Quality Control/Content Support Specialist in Publishing.
Overview
12
12
years of professional experience
Work History
Admin/Sales Assistant/Merchandiser/Cashier
Al Futtaim Company LLC (Toys R Us)
Dubai, UAE
04.2021 - Current
- Checking and responding to queries by phone and e-mails, managing store orders, and liaising with suppliers and contractors
- Receiving stocks daily using SAP software
- Visual merchandising: creating appealing and eye-catching visual displays that lead customers through the entire store
- Support customers by providing helpful information, demonstrating how products work, answering questions, and responding to complaints
- Recommending products or merchandise to customers and informing them about sales, promotions, and policies.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Admin/Sales Assistant/Merchandiser/Cashier
Gulf Greetings General Trading (Toy Store)
Dubai, UAE
06.2019 - 06.2020
- Support customers by providing helpful information, answering questions, and responding to complaints
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Suggests products and solutions that are within budget
- Catering online order.
- Increased sales by building strong customer relationships and providing excellent service.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Customer Service / Skill Games Host
Global Village
Dubai, UAE
10.2018 - 04.2019
- Invites and welcomes customers to play assigned game and make sure that game mechanics are explained accordingly to players
- Interacts with customers and uses sales techniques to improve profits
- Being engaged and assist customers and attend to their queries or concerns and making sure that they are having fun
- Elevated game experience with energetic hosting style, keeping guests engaged throughout their visit.
- Promoted a safe gaming environment by enforcing rules and monitoring guest behavior.
Admin Staff / Quality Control / Content Support Specialist (Outsourcing Proof Collator)
SPi Global
Dumaguete City, Philippines
12.2012 - 07.2018
- Responsible in communication with client concerns, rechecking and making sure that the journals to be released follow the client standard and instructions
- Providing updates to the Authors regarding the status of the articles from the Production Team
- Communicates with Production Officers regarding changes and updates on instructions and style of journal templates/layouts while making sure that the articles are released before due date.
Education
Bachelor of Arts -
Negros Oriental State University (NORSU)
Dumaguete City, PhilippinesSkills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Product Merchandising
- Customer Service
- POS Software
- Opening and closing procedures
SKILLS QUALIFICATION
- Full Knowledge and expertise in E-mails, Microsoft Office, Microsoft Outlook, SAP Software, and POS.
- Strong skills in time management, prioritizing tasks, and meeting deadlines.
- In-depth knowledge of stocked merchandise and point of sale.
- Able to comprehend communication in English language in both written and oral.
- Exceptional customer service / client relationship management skills to maintain professional communication with customers and maintain a high level of customer satisfaction.
- Organized and detail-oriented; has a knack for understanding procedures.
- Proven ability to understand and follow complex instructions to successful conclusions.
- Strong interpersonal and problem-solving skills; consistently maintaining a positive attitude and enjoy helping people.
- Articulate and very effective in working with people of different backgrounds and temperaments.
Personal Information
- 34 years old
- Nationality: Filipino
- Driving License: United Arab Emirates
- Marital Status: Married
References
Available upon request
Timeline
Admin/Sales Assistant/Merchandiser/Cashier
Al Futtaim Company LLC (Toys R Us)
04.2021 - Current
Admin/Sales Assistant/Merchandiser/Cashier
Gulf Greetings General Trading (Toy Store)
06.2019 - 06.2020
Customer Service / Skill Games Host
Global Village
10.2018 - 04.2019
Admin Staff / Quality Control / Content Support Specialist (Outsourcing Proof Collator)
SPi Global
12.2012 - 07.2018
Bachelor of Arts -
Negros Oriental State University (NORSU)