Justice Amoah
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Philly Jawn Restaurant
09.2023 - 05.2024
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Contributed to menu development by suggesting new beverage offerings based on current trends and customer preferences.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Waiter
Alkebulan Restaurant
08.2022 - 05.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Graduate -
Akrofuom Technical High School
Adansi South, Ghana Skills
- Order Taking
- Table Setting
- Service Quality
- Food presentation
- Food safety awareness
- Cleanliness
- Food spoilage prevention
- Food inspection
- Professional Appearance
- Safe Food Handling
- Front-of-house display creation
- Food station setup
- Menu presentation
- Order Accuracy
- Salesmanship
- Item promotion
- Bill computation
- Food and beverage pairings
- Organizational Skills
- Food and Beverage Service
- Adaptability and Flexibility
- Excellent Communication
- Effective Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Cleaning and sanitizing
- Written Communication
Timeline
Restaurant Waiter
Philly Jawn Restaurant
09.2023 - 05.2024
Restaurant Waiter
Alkebulan Restaurant
08.2022 - 05.2023
High School Graduate -
Akrofuom Technical High School
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