Reading
Justice Andoh
Baggage Handler
Abu Dhabi (UAE)
Summary
Friendly and organized Baggage Handler skilled in time management and client services. Proven history of maintaining personable demeanor even under stressful circumstances. Committed to ensuring the safe arrival of passengers property at final destinations. Conscientious Baggage Handler skilled in treating passenger property with care. Well-versed in scanning procedures and compliance requirements. Excellent time management and communication skills. Careful and dependable Baggage Handler with significant stamina and physical strength. Familiar with luggage transport. A team-player with excellent customer service skills. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with one and three months years of experience working in busy environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Baggage Handler
Dulsco
Abu Dhabi
12.2021 - Current
- Observed safety and privacy procedures in handling passengers' property.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
Trolley Porter
Dulsco
Abu Dhabi
09.2021 - 11.2021
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Waiter
Twins Kitchen
Takoradi (Ghana)
02.2018 - 10.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Pump Attendant
Total Filling Station
Takoradi (Ghana)
01.2017 - 01.2018
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
- Counted nightly income, categorizing and sending to bank on weekly basis.
- Collected gas and amenity payments based on customer orders.
- Pumped gas for guests and took payments.
- Cleaned up gas and other spills in accordance with spill procedures.
- Coordinated between billing department and customers to resolve problems.
- Answered questions and provided information about Area of Expertise.
- Educated customers about brand to incite excitement about company's mission and values.
- Removed safety hazards, soiled items and trash from customer areas.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Used technical skills to complete Tasks in Software.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
Education
Basic Education Certificate - Basic Education
Fynn Upgrade International School
Prestea (Ghana) 10.2009 - 05.2013
Higher National Diploma - Automobile Engineering
Takoradi Technical University
Takoradi (Ghana) 10.2018 - 09.2021
High School Certificate - Automobile Mechanics
Takoradi Technical Institute
Takoradi (Ghana) 11.2013 - 06.2016
Skills
Guest relations
Certification
Occupational health and safety Training - March - April
Interests
Exercise
Problem solving
Music
Timeline
Baggage Handler
Dulsco
12.2021 - Current
Trolley Porter
Dulsco
09.2021 - 11.2021
Occupational health and safety Training - March - April
04-2019
Higher National Diploma - Automobile Engineering
Takoradi Technical University
10.2018 - 09.2021
Waiter
Twins Kitchen
02.2018 - 10.2018
Pump Attendant
Total Filling Station
01.2017 - 01.2018
High School Certificate - Automobile Mechanics
Takoradi Technical Institute
11.2013 - 06.2016
Basic Education Certificate - Basic Education
Fynn Upgrade International School
10.2009 - 05.2013
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