Justin Mendonça
International Business Development
Dubai
Summary
A wide portfolio of experience gained over 38 years.
Responsible for developing commercial agencies in 20 countries for Express Air & Ground transportation. Worked with business owners, recommending strategies to support corporate mission. Developing, optimizing operation SOP's, improving customer satisfaction and expectations. Implementing KPI's, utilizing #Salesforce as a measurement and planning tool.
Managed logistic requirements for mission critical equipment and parts for defense forces in the region.
Managed Airport operations, crew, loading & offloading cargo, screening.
Overview
14
14
International Business Development
6
6
Manager - Ramp, Hub and Trucking
10
10
Advance Customer Technology Intergration
1
1
Sales Support
2
2
Courier Operations
2
2
Warehouse Purchaser
1
1
Park Construction
1
1
Ship chandelling
1
1
Tesco warehouse operations
1
1
Language
4
4
years of post-secondary education
Work History
Business Development Manager
FedEx Express International
Africa, Eastern Europe and Asia
06.2009 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with partners to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Analyzed financial data to make informed decisions about investment opportunities and resource allocation.
- Maintained detailed records of client interactions and progress toward sales goals, enabling accurate forecasting and informed decision making.
- Evaluated the success of marketing initiatives, refining strategies as needed to optimize results.
- Negotiated contracts for optimal terms, ensuring maximum benefit for the organization.
- Mentored junior team members, fostering their professional growth and enhancing team performance.
- Use of SalesForce to handle current portfolio and prospective leads.
- Communicated with local organizations to build networks and develop leads.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Operations Manager
FedEx Express International
Dubai
07.2004 - 03.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs..
- Enforced robust contingency plans to ensure business continuity during unforeseen disruptions.
Customer Technology
FedEx Express International
GCC
04.1994 - 06.2004
- Provided end-user support for both hardware and software issues, resolving incidents in a timely manner to minimize disruption.
- Developed comprehensive IT policies and procedures, promoting a secure and efficient work environment for all staff members.
- Implemented a successful data backup strategy, safeguarding critical business information from potential loss or corruption.
- Implemented a robust change management process to ensure seamless transitions during system upgrades or other technology modifications.
- Integration of systems using API's
Sales Representative
FedEx Express International
02.1993 - 07.1994
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed and delivered engaging sales presentations to convey product benefits.
Courier
FedEx Express International
11.1991 - 02.1993
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Education
High School Diploma -
06.1983
- Elected Captain of Division and Vice Captain of School.
- Sportsman of the year
- Captain the final Football, Hockey and Athletics team
GED -
01.1984
Completed my "O" levels
Associate of Arts - Commerce
08.1984 - 06.1988
MBA - Administration
02.2007 - 06.2007
Executive Master, a 12 month course, only completed four modules.
Skills
- Team Leadership
- Business development and planning
- Business Development
- Decision-Making
- Relationship building and management
- Strategic Planning
- Team Collaboration
- Mentoring and Coaching
- Relationship Development
- Staff Management
- Goals and Performance
- Training and Development
- Coaching and Mentoring
Accomplishments
- 2 Presidents Clubs awards for Highest Regional Sales Performance in Revenue
- 4 Ambassador's Club awards for Top Regional Sales Performance in Revenue
- Supported and lived with Defense forces in Afghanistan and Iraq for 12 years
- 33 years with one company
- Recognised by Upper management for growth in employee performance indicators
Certification
- Aircraft Handling & Mishap Response
- Airport Ground Equipment
- INFOSEC
- Security Screening and wareness
- Aircraft W&B
- Aircraft GSE
- MSSD
- Leadership
- HAZMAT
- Sales Force
- Workplace Violence Prevention
- Conflict of Interests
- Fraud Awareness and Prevention
- Code of Business Conduct & Ethics
- Holistic Consulting Foundations
- Trade Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureTimeline
Business Development Manager - FedEx Express International
06.2009 - Current
University of Atlanta - MBA, Administration
02.2007 - 06.2007
Operations Manager - FedEx Express International
07.2004 - 03.2010
Customer Technology - FedEx Express International
04.1994 - 06.2004
Sales Representative - FedEx Express International
02.1993 - 07.1994
Courier - FedEx Express International
11.1991 - 02.1993
RD National - Associate of Arts, Commerce
08.1984 - 06.1988
St Peters High School - High School Diploma,
University of London - GED,
Similar Profiles
Joseph KuriaJoseph Kuria
Cargo Operations Assistant at Fedex Express InternationalCargo Operations Assistant at Fedex Express International
Alisa AslanyanAlisa Aslanyan
Sourcing Specialist – Marketing & HR Services at FedEx Express InternationalSourcing Specialist – Marketing & HR Services at FedEx Express International
Muhammad Imran RajaMuhammad Imran Raja
Operations Assistant at Fedex Express InternationalOperations Assistant at Fedex Express International