JUSTINE MAE CANTOS

* Admin / personal assistant to
Sales Manager
* Scheduling meeting
* Monitoring e-mail and whatsapp messages
* Uploading leads in CRM
* Send daily availability and sales offer to all brokerage companies' group chats
* Assisting clients and brokers for any inquiries and concerns
* Managing a client database and preparing reports
*Execute office management tasks such as preparing the booking forms and reservation forms, EOI, SPA.

*Monitoring status of every unit booked from sales offer , creating lead in CRM, following up payments, Ensure all steps for SPA release are completed.
* Consolidating files using excel, word, pdf
* Creating invoice (AED, USD, EUR), sales offer, project presentation.

• Assisting customer orders and kitchen inquiries across 150+ brands/restaurants all over UAE, manage customer service and complaints
• Processing transactions using Sales Force, Engage and create strong relationship with potential customers and existing customers
• Interact with customer via inbound and out bound telephone calls to provide information and assistance
• Communicating with different aggregators whenever the orders had an issue and resolved it promptly.

• Handling two accounts from United states- Billing and technical account
• Processing Payment and reversal using CRM
• Resolve billing complaints by performing activities such as refunding the money and adjusting the bill
• Achieve the productivity standard and goal while maintaining the highest level of customer service.

• Meet the client to determine objectives and requirements for the planned event
• Plan and develop programs, itineraries, budgets and services according to client requirements
• Coordinate with organizing committee and sponsors to plan and format of the events to establish and monitor budgets or to review administrative procedure and event progress.

• Greeting passengers at airports and providing information about flight schedules, delays, or cancellations
• Coordinating with other ground staff to arrange for transportation and hotel accommodations for passengers who need assistance
• Assisting with wheelchair boarding procedures and helping passengers with disabilities board or disembark from aircraft
• Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention
• Recommending services such as food, duty-free products, pillows, blankets, or entertainment materials based on passenger preferences.