JUSTUS CHAWANA
DUBAI,UNITED ARAB EMIRATES
Summary
Accomplished professional with extensive expertise in team leadership, customer service, and shift operations management. Demonstrates strong skills in work delegation, adapting to change, and workforce scheduling. Proficient in job-specific software use and Microsoft Office, with a proven track record in KPI management and goal setting. Adept at handling complaints, ensuring health and safety compliance, and maintaining excellent customer relations. Career goal includes leveraging leadership aptitude to drive organisational success and enhance operational efficiency.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
SHIFT SUPERVISOR
EMIRATES NATIONAL OIL COMPANY
DUBAI, UAE
2019.01 - Current
- Ensured compliance with health and safety regulations, maintaining safe workplace conditions.
- Monitored cash registers and transactions, minimising financial discrepancies.
- Implemented new operational guidelines to enhance workflow efficiency.
- Coordinated staff training programmes to improve service delivery.
- Streamlined processes through organised systems for increased productivity.
- Managed shift operations, ensuring customer satisfaction and team cohesion.
- Provided constructive feedback to employees, promoting professional development.
- Prepared shift reports assessing team performance against established targets.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Resolved customer complaints promptly, leading to enhanced customer relations.
- Delegated tasks to 10 staff members daily to ensure efficient shift operation.
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
- Improved team cohesion by implementing effective communication strategies.
- Facilitated smooth handovers between shifts for seamless business operations.
SALES ASSISTANT
EMIRATES NATIONAL OIL COMPANY
DUBAI, UAE
2015.12 - 2019.01
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised excellent communication skills to provide detailed product information.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Improved customer service by efficiently handling queries and complaints.
- Demonstrated products effectively leading to increased sales conversions.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Built strong relationships with regular customers for repeat business.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Collaborated effectively with team members to meet sales targets.
Education
Diploma - Shipping Management
MOMBASA AVIATION COLLEGE
MOMBASA, KENYA 2011.03 - 2012.03
Diploma - Customs Clearing and Forwarding
MOMASA AVIATION COLLEGE
MOMBASA, KENYA 2009.11 - 2010.12
Skills
- Work delegation
- Adapting to change
- Workforce scheduling
- Leadership aptitude
- Job-Specific software use
- Complaint handling expertise
- Health and Safety Compliance
- Customer relations
- Microsoft Office proficiency
- Shift operations management
- KPI management and goal setting
- Customer Service
- Team Leadership
- Attention to Detail
Languages
English
Fluent
Arabic
Elementary
Affiliations
- Customer experience,CRM,Service systems,coordination,accuracy, confidentiality,regulated environment
Certification
-Microsoft Outlook,Microsoft Excel and Microsoft Word
-Initial fire responder, First Aid,IMS, and EMS,
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
SHIFT SUPERVISOR
EMIRATES NATIONAL OIL COMPANY
2019.01 - Current
SALES ASSISTANT
EMIRATES NATIONAL OIL COMPANY
2015.12 - 2019.01
Diploma - Shipping Management
MOMBASA AVIATION COLLEGE
2011.03 - 2012.03
Diploma - Customs Clearing and Forwarding
MOMASA AVIATION COLLEGE
2009.11 - 2010.12