Open To Work
JUSTUS MGHANGA CHAWANA
AI TRAINER
Dubai,DU
Work Preference
Summary
Detail-oriented operations professional with 10+ years of experience in quality control, documentation, policy compliance, customer communication, team supervision, and evidence-based problem solving. Strong English and Kiswahili capabilities with transferable strengths in evaluating information for accuracy, clarity, consistency, relevance, and appropriate meaning. Experienced in following detailed procedures, identifying discrepancies, providing structured feedback, and making sound decisions in fast-paced environments. Targeting remote AI training, LLM evaluation, multilingual language evaluation, data annotation, and AI quality-review opportunities. Language quality: Able to assess written English and Kiswahili content for meaning, clarity, grammar, relevance, tone, consistency, and cultural appropriateness. Quality judgment: Experienced in reviewing records and operational information, identifying inconsistencies, and applying defined standards before making decisions. Guideline adherence: Accustomed to working within detailed operational, safety, customer-service, and compliance procedures. Response comparison: Able to compare information against criteria and identify content that is inaccurate, incomplete, unclear, inconsistent, or irrelevant. Structured feedback: Experienced in evaluating staff performance, explaining errors, documenting outcomes, and providing corrective guidance. Independent execution: Comfortable prioritizing tasks, maintaining accuracy, handling repetitive review work, and meeting deadlines with limited supervision.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Retail Shift Supervisor / Shift-in-Charge
ENOC
Dubai, UAE
02.2019 - Current
- Train team 15 members on operational procedures, customer service, sales activities, safety requirements, and compliance standards.
- Investigated customer concerns by reviewing information and transaction evidence, determining appropriate corrective actions to resolve issues.
- Reviewed daily operational information, transactions, reports, and records to identify discrepancies and maintain accuracy by 98%.
- Prepared and maintained operational reports, incident records, and shift documentation, ensuring accuracy and compliance with standards.
- Make judgment-based decisions in time-sensitive situations while balancing evidence, customer needs, safety standards, and company procedures.
- Coordinated shift teams, assigning duties and resolving operational issues to maintain smooth workflow.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Sales Assistant
ENOC
Dubai, UAE
12.2015 - 01.2019
- Provided professional customer service in high-volume retail environment, enhancing customer satisfaction for diverse clientele.
- Executed customer transactions with precision, ensuring adherence to accuracy and compliance with standardized procedures.
- Resolved routine customer inquiries and service issues through clear communication and appropriate escalation.
- Assisted convenience-store sales by identifying customer needs and suggesting relevant products to drive sales.
- Supported daily sales operations, processing customer transactions accurately through POS systems.
- Prepared merchandise displays to improve 100% visibility and support promotional campaigns.
Education
Diploma - Shipping Management Clearing And Forwarding
Mombasa Aviation College
Kenya11-2015
LANGUAGES
Kiswahili: Native
English: Professional Working Proficiency
Timeline
Retail Shift Supervisor / Shift-in-Charge
ENOC
02.2019 - Current
Sales Assistant
ENOC
12.2015 - 01.2019
Diploma - Shipping Management Clearing And Forwarding
Mombasa Aviation College